Shift Leader

Dunkin' Donuts; Drums (PA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Weekly pay

Paid time off

Employee meals

Health insurance

Disability & life insurance

Job summary

Dunkin' Donuts franchisee in Drums, PA is seeking a Shift Leader to help run daily store operations and uphold the CARE standard. You will be a key decision-maker on the shift, leading a team to deliver fast, friendly service and maintain product quality.

You will support the General Manager, deploy crew, manage drive-thru performance, set goals, and communicate results. This role offers growth from within and franchisee-owned employment with competitive benefits.

Qualifications

• Experience in retail or food service leadership preferred.
• Ability to manage shift operations and crew deployment.
• Deliver fast, friendly service while maintaining CARE standards.

Responsibilities

• Lead store shift operations and manage the team.
• Support the General Manager and nurture team talent.
• Oversee crew deployment and drive-thru performance.
• Ensure quality control of products and service.
• Foster growth from within the team.

Skills

Team leadership

Customer service

Communication

Flexibility

Problem solving

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.