Shift Leader

Dunkin' Donuts; Orono (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance

Job summary

Dunkin' Donuts is seeking a Shift Leader to help manage daily store operations in Orono. You will guide the team to deliver fast, friendly service, manage crew deployment, and drive-thru performance while upholding our CARE standards. Our leaders develop through hands-on leadership and internal growth opportunities.

You will work with a franchisee as your employer, with benefits including weekly pay, paid time off, employee meals, and medical/dental insurance for full-time staff.

Qualifications

• Strong leadership and communication skills.
• Ability to supervise a team during a shift.
• Customer service orientation and problem solving.

Responsibilities

• Lead store team during shifts to meet operational goals.
• Ensure fast, friendly, and energetic service.
• Oversee crew deployment, drive-thru performance, and shift execution.
• Support the General Manager and mentor team members.

Skills

Leadership

Team management

Customer service

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.