Shift Leader

PFLC Little Caesars; Soddy-Daisy (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

PFLC Little Caesars is seeking a Shift Leader in Soddy-Daisy, Tennessee, to manage the operational shift responsibilities and ensure a great guest experience. The Shift Leader will oversee team members, handle guest complaints, and maintain product quality standards while promoting sales through excellent service.

This role requires strong communication skills, the ability to train others, and flexibility to work nights and weekends. Join a team that values positivity and commitment to quality!

Qualifications

• Effective communication skills with guests and co-workers.
• Positive attitude and adherence to brand values.
• Ability to train and lead team members.

Responsibilities

• Lead team members on shifts and assign tasks.
• Ensure excellent guest service and handle complaints.
• Control food costs and manage cash handling procedures.

Skills

Great communication skills

Positive attitude

Team player

Training and coaching ability

Job description

As a Shift Leader for Little Caesars, you will be responsible for overall shift operations, guest experience, sales performance, and the execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

Responsibilities

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback, and training
• Utilize the huddle board to effectively position the team; know and support appropriate personnel policies, labor laws, and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures, etc.)
• Transition into opening and closing duties
• Make guests happy by providing great service
• Resolve guest complaints and issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge of in‑store promotions
• Execute and support all food safety requirements and practices
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e‑learning as required

Requirements

• Great communication skills to communicate effectively with guests and co‑workers
• Positive attitude and ethics that support our values and culture
• Strong team player
• Ability to train and coach others
• Ability to stand/walk for up to 8–10 hours per day
• Ability to lift up to 55 pounds
• Ability to push and pull up to 55 pounds
• Ability to squat or crouch to lift items from floor level
• Ability for twisting of the back up to 90 degrees left and right
• Ability for bending of the back up to a minimum of 90 degrees to lift objects from the floor
• Must be able to close five nights a week and work on weekends