Shift Leader

Insomnia Cookies; New York (NY); On-site; Full time

Job summary

Insomnia Cookies is hiring a Shift Leader for our soon-to-open Penn Station store in Manhattan. This role is vital in ensuring an excellent customer experience while leading a fun and fast-paced team. With competitive pay, flexible hours, and various perks like pet insurance and daily pay, this is an opportunity to be part of a growing brand.

Benefits

Flexible part-time work schedules

Pay-on-Demand

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Growth/promotion opportunities

Qualifications

• At least 1 year of working experience in a customer service focused role.
• Must be 18 years or older to be employed.
• Ability to lift up to 40 lbs.

Responsibilities

• Provide incredible customer service and quality products.
• Maintain operations, communicate pertinent information.
• Lead the cookie crew team and prioritize tasks.

Skills

Communication

Time Management

Leadership

Customer Service

Detail Focused

Outgoing

Tools

Point of Sales systems

Job description

1 month ago Be among the first 25 applicants

Base pay range

$16.50/hr - $17.50/hr

Insomnia Cookies is super hyped to open our newest Manhattan store later this year and we are actively interviewing Shift Leader candidates this week for our soon to open Penn Station store located at Suite C108.
As a Shift Leader, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

Check out some of our content vids to learn more!

Who We Are!
Insomnia Cookies Timeline
Core Values
SOME OUR SWEET SHIFT LEADER PERKS & PAY:

• Pay rate: $16.50 - $17.50/hr
• Flexible part-time work schedules
• Pay-on-Demand (no longer do you have to wait until the end of the week. Get paid daily for your total shift earnings from the day before!)
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

Get notified about new Shift Lead jobs in New York City Metropolitan Area.

Manhattan, NY $40,000.00-$42,000.00 3 weeks ago

New York, NY $109,000.00-$140,000.00 1 day ago

FULL TIME Assistant Manager- $22.50 an hour with Free Movies

New York, NY $75,000.00-$90,000.00 1 month ago

New York, NY $60,000.00-$85,000.00 4 months ago

New York City Metropolitan Area $70,000.00-$100,000.00 1 day ago

New York City Metropolitan Area 3 days ago

Work From Home Honeymoon Coordinator - M

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.