Shift Leader

Baskin-Robbins; New York (NY); On-site; USD 38,000 - 52,000; Full time

Job summary

Baskin-Robbins in New York is seeking a Shift Leader to coach Crew Members, uphold Brand standards, and deliver a friendly guest experience during each shift.

You will set goals, assign tasks, train staff as needed, and work to maintain safety, cleanliness, and profitability while supporting a positive team culture.

Qualifications

• Fluent in English and able to communicate clearly with customers and team members.
• Experience supervising staff in a restaurant, retail, or quick-service setting.
• Good math and written communication skills for cash handling and reporting.

Responsibilities

• Coach crew members to execute Brand standards and guest experience.
• Communicate shift priorities and goals with team members.
• Support training of crew members as requested.
• Provide coaching and feedback to crew members.
• Maintain operational excellence and a guest-first culture.
• Drive profitability and sales goals during the shift.
• Manage cash over/short and ensure accurate transactions.
• Ensure all products are prepared according to Brand standards and safety guidelines.

Skills

Fluent English

Supervisory experience

Math & writing skills

Basic computer skills

Education

High School diploma or equivalent

Job description

Shift Leader

Dunkin’ Shift Leader Job Summary

Summary:

Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities Include

1. Work in a Team Environment
2. Support a respectful team environment
3. Communicate shift priorities, goals and results with team members
4. Support the training of crew members as requested
5. Provide coaching and feedback to crew members
6. Maintain Operational Excellence
7. Create and maintain a guest first culture in the restaurant
8. Resolve guest issues
9. Ensure Brand standards, recipes, and systems are executed
10. Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws
11. Drive Profitability
12. Drive sales goals and results
13. Execute restaurant standards and marketing initiatives
14. Manage cash over/short during shift
15. Ensure all products are prepared according to Brand standards

Skills/Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• High School diploma or equivalent, preferred

Competencies

1. Guest Focus
2. Understands and exceeds guest expectations, needs and requirements
3. Develops and maintains guest relationships
4. Displays a sense of urgency with guests
5. Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
6. Resolves guest concerns by following Brand recommended guest recovery process
7. Passion for Results
8. Sets and maintains high standards for self and others, acts as a role model
9. Consistently meets or exceeds goals
10. Contributes to the overall team performance; understands how his/her role relates to others
11. Problem Solving and Decision Making
12. Identifies and resolves issues and problems
13. Uses information at hand to make decisions and solve problems; includes others when necessary
14. Interpersonal Relationships & Influence
15. Develops and maintains relationships with team
16. Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments