Shift Leader

Taco Bell; New Castle (DE); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food restaurant chain is seeking a Shift Leader to assist in operational tasks while ensuring high standards of customer service and product quality. The position requires overseeing daily operations, supporting crew training, and stepping in for management as needed, all within a dynamic and customer-focused environment.

Qualifications

• Experience in a fast-paced restaurant environment.
• Strong leadership and communication skills.
• Familiarity with food safety standards.

Responsibilities

• Drive excellence in customer service and product quality.
• Conduct daily inventory and periodic food safety audits.
• Provide coaching and feedback to crew members.

Skills

Customer Service

Food Safety

Coaching

Inventory Management

Job description

Job Details

Job Location: 017255 - New Castle - New Castle, DE

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management in routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to meet goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides hands-on training for crew in Learning Zone.