Shift Leader

Taco Bell; Mount Pleasant (Westmoreland County); On-site; USD 23,000 - 28,000; Part time

Job summary

Taco Bell in Mount Pleasant, PA is seeking a Shift Manager to support restaurant operations. This hourly role assists management with administrative and operational tasks, drives fast, accurate service, maintains product and facility standards, and reviews food handling procedures.

The Shift Manager provides hands-on coaching to crew, may open and close the restaurant when management is unavailable, and shares cash handling responsibilities with the leadership team to ensure smooth daily

Qualifications

• Must perform routine administrative and operational tasks.
• Provide hands-on coaching and feedback to crew.
• Open/close the restaurant when management is unavailable.

Responsibilities

• Maintains fast, accurate service and positive guest relations while ensuring products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on service, quality and speed of service.
• Shares cash procedures responsibilities such as bank deposits, making change, opening/closing safe.

Skills

Customer service

Food safety

Coaching

Inventory management

Job description

Job Details

Job Location: 040069 - WP Mt Pleasant - Mount Pleasant, PA 15666

Position Type: Shift Leader

Salary Range: $17.00 - $20.00 Hourly

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant.

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations and ensure products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides “hands-on” training for crew in Learning Zone.