Shift Leader

Firehouse Subs; Mooresville (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Other

Job summary

Firehouse Subs is seeking a proactive Shift Leader to support the General Manager and run daily restaurant operations during scheduled shifts. You are the face of Firehouse Subs, delivering great guest service and ensuring compliance and efficiency.

This position can be part-time or full-time in most locations. You must be able to stand, lift up to 50 lbs, and help train and supervise team members to maintain safety, quality, and a welcoming environment.

Qualifications

• Experience in hospitality or quick-service environment preferred.
• Ability to lead a team and maintain guest satisfaction.
• Knowledge of health, safety, wage and employment regulations.

Responsibilities

• Assists GM in executing store operations during shifts.
• Deploys team members and delegates tasks to complete daily systems.
• Maintains guest service standards and store cleanliness.
• Ensures compliance with local, state and federal regulations.
• Participates in interviewing, training and disciplining employees as needed.
• Reacts quickly to issues and communicates with GM/Owner.

Skills

Customer service

Leadership

Team management

Communication

Tools

Microsoft Office

POS / Register system

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs® Restaurant! Shift Leaders must understand the importance of the customer experience and understand that they are the "Face" of Firehouse Subs.

Part-time and Full-time positions are available in most locations.

This job contributes to the success of Firehouse Subs by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Benefits:

• Competitive Hourly Rate (based on location and experience), plus tips
• We offer Medical, Dental, and Vision for our Full-time employees
• 401K (after 1 year of full-time employment)

Additional Requirements:

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shifts
• Ability to be mobile in walk-in freezer/cooler with temperatures ranging from 40° F to -10° F

Essential Functions include:

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT:

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager, while adhering to all company guidelines and regulations.

• Shift Leaders ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Shift Leaders ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® "culture" and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.

Work schedule

• Day shift
• Night shift
• Weekend availability

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Other