Shift Leader

Firehouse Subs; Charlotte (NC); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Flexible schedule

Employee discount

Other

Job summary

Firehouse Subs is seeking a Shift Leader to support store operations and guest experience. This role acts as the face of Firehouse Subs, assisting the General Manager to run shifts with integrity and efficiency.

The position offers both part-time and full-time options with responsibilities including supervising staff, training, and enforcing company policies while maintaining profitability and high standards of service.

Qualifications

• Basic computer skills including Microsoft software and register handling.
• Ability to work with POS and cash handling with accuracy.
• Strong customer service and communication skills.

Responsibilities

• Assist GM in executing store operations during shifts.
• Deploy team members and delegate tasks to complete daily procedures.
• Ensure compliance with health, wage, age, and employment regulations.

Skills

Microsoft Office

Register skills

Customer service

Team leadership

Tools

POS system

Job description

We are looking for the next ROCK STAR to join our family at Firehouse Subs® Restaurant! Shift Leaders must understand the importance of the customer experience and understand that they are the "Face" of Firehouse Subs.

Part-time and Full-time positions are available in most locations.

This job contributes to the success of Firehouse Subs by assisting the General Manager in executing store operations during scheduled shifts. This job requires the ability to deploy team members and delegate tasks to complete daily systems and procedures with 100% integrity.

Benefits

• Competitive Hourly Rate (based on location and experience), plus tips
• We offer Medical, Dental, and Vision for our Full-time employees
• 401K (after 1 year of full-time employment)

Additional Requirements

• Computer skills including some Microsoft software and register skills
• Ability to stand, bend, reach and scoop through-out assigned shifts
• Ability to be mobile in walk-in freezer/cooler with temperatures ranging from 40° F to -10° F

Essential Functions include:

REPORTS TO: General Manager

POSITION SUMMARY STATEMENT

This position is fully accountable for the profitable operation of a specific shift designated by the General Manager, while adhering to all company guidelines and regulations.

• Shift Leaders ensure the restaurant is in full compliance to all local, state and federal regulations to include health regulations, hour and wage regulations, age restrictions, fair employment practices, ADA and any other appropriate regulations required for the legal operation of the business.
• Shift Leaders ensure knowledge, adherence and enforcement of all Firehouse Subs® Policies and Procedures.
• Ensures the profitability of the business by operation shifts within established guidelines and requirements for food cost, labor, controllables, utilities and sales growth.
• Providing leadership to the restaurant team to consistently meet standards of superior guest service, quality and cleanliness while embracing the Firehouse Subs® "culture" and mission and vision statements.
• Assists the GM in coordinating and implementing current operations game plans and company initiatives in a profitable and timely manner.
• Participates in interviewing, hiring, training and disciplining employees under the guidance of the GM.
• Ensure all required programs, reports and legal documents are accurate, complete and accomplished on schedule.
• Actively participates in all Public Safety Foundation initiatives.
• Represents Firehouse Subs® in a professional, positive manner at all times.
• Communicates effectively to the GM/Owner any and all issues that may impact our business.
• Able to work on their feet for up to 13 hours at a time.
• Able to lift up to 50 lbs.
• Any other duties assigned by GM/Owner.

Work schedule

• Day shift
• Night shift
• Weekend availability

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Employee discount
• Other