Shift Leader

Summerwood Master; Monroeville (Allegheny County); On-site; USD 23,419 - 27,552; Full time

Job summary

Summerwood Master is seeking a motivated Shift Leader for their Monroeville location to assist management with various tasks, ensuring excellent customer service and adherence to quality standards.

The ideal candidate will manage daily operations, conduct inventory audits, and support crew training. They will play a vital role in maintaining company specifications while driving customer satisfaction in a fast-paced restaurant environment.

This position offers a salary range of $17.00 to $20.00 per hour with hands-on training opportunities.

Qualifications

• Strong focus on customer satisfaction and product quality.
• Knowledge of food safety audits and procedures.
• Ability to provide ongoing coaching and feedback.

Responsibilities

• Assist management in administrative and operational tasks.
• Maintain company standards in products and facility specifications.
• Conduct daily inventory and food safety audits.

Skills

Customer service excellence

Food safety knowledge

Inventory management

Training and coaching

Job description

Job Details

Job Location: 040979 - WP Monroeville - Monroeville, PA 15146

Position Type: Shift Leader

Salary Range: $17.00 - $20.00 Hourly

Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. Focal points include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction / Product Quality

• Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality and speed of service.

Financial

• Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
• Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback for crew employees.
• Provides "hands-on" training for crew in Learning Zone.