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Shift Leader

Baskin Robbins

Minnesota

On-site

USD 35,000 - 50,000

Full time

5 days ago
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Job summary

A leading company in the restaurant industry is seeking a Shift Leader to coach team members and ensure operational standards are met. The role involves setting goals, managing inventory, and providing excellent guest service. Ideal candidates have leadership experience and strong communication skills.

Qualifications

  • Previous leadership experience in retail, restaurant or hospitality preferred.
  • Basic computer skills and fluent in English required.

Responsibilities

  • Coach Dunkin' Restaurant Team Members throughout their shift.
  • Ensure Brand standards are met including food preparation.
  • Manage cash over/short during shift.

Skills

Leadership
Communication
Problem solving

Education

Basic computer skills
Fluent in spoken and written English

Job description

2 days ago Be among the first 25 applicants

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Position Title: Shift Leader

Reports To: Restaurant Manager

Overview

Shift Leaders are generally responsible for coaching Dunkin' Restaurant Team Members throughout their shift to execute operational Brand standards and deliver great guest service. They set goals, provide job assignments, and motivate others providing timely feedback.

Responsibilities Include

  • Perform all responsibilities of restaurant team members
  • Support the Restaurant Manager in meeting operational goals and execution
  • Ensure Brand standards are met throughout shift including preparation of food and beverages
  • Communicate shift priorities, goals and results to restaurant team members
  • Coach restaurant team members as needed throughout a shift providing timely, constructive and clear feedback
  • Support the training of restaurant team members as needed
  • Perform oversight of franchisee safety, security and profitability policies/processes throughout a shift
  • Communicate clearly with the next Shift Leader to help prepare him/her for shift
  • Ensure Food Safety standards are met
  • Manage Inventory throughout the shift
  • Provide great guest service and coaches restaurant team members to do the same
  • Schedule restaurant team members for shifts
  • Manage cash over/short during shift and ensures restaurant team members are following cash franchisee management policies

Education/Experience

  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant or hospitality preferred.

Key Competencies

  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty and a positive attitude
  • Willingness to learn and adapt to change
  • Guest focused
  • Ability to assist with training
  • Problem solving
  • Motivating others

Physical Demands/Working Conditions

  • Standing on feet
  • Repetitive motion including bending, stooping and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

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Shift Leader

Seniority level
  • Seniority level
    Mid-Senior level
Employment type
  • Employment type
    Full-time
Job function
  • Job function
    Other
  • Industries
    Restaurants

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