Shift Leader-Team Captain

Smoothie King (SKFI); Michigan City (IN); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Tips

Job summary

A popular health-focused franchise in Michigan City is hiring a Shift Leader / Team Captain to oversee store operations, ensure guest satisfaction, and lead a team. The ideal candidate will have a passion for nutrition and provide guidance to team members while managing daily store activities. Experience in a fast-food environment is expected but not mandatory. Benefits include employee discounts and flexible scheduling.

Qualifications

• Must be at least 16 years old.
• Experience in a fast-food environment preferred.
• Excellent communication skills and ability to give and receive feedback.

Responsibilities

• Lead the shift and handle in-store issues.
• Ensure superior guest experience and maximize sales performance.
• Assist the General Manager in store operations.

Skills

Customer service

Team leadership

Communication

Tools

POS cashier system

Microsoft Office

Job description

1. Show up to all shifts on time
2. Lead the shift & handle any in store issues (acting manager)
3. Make sure employees know how to refund on OLO & POS, Blend Promise on POS when needing
to remake smoothies
4. All prep is completed by the end of the shifts with accurate rotating
5. Accurately making sure drawers are being checked out to $150
6. Train & manage employees the SK way
7. Fully in uniform with black athletic pants, closed toed shoes with socks, hat/visor, SK
shirt/crewneck, hair pulled up
8. Teamwork & responsibility

Shift Leaders are comfortable taking responsibility as well as delegating it; they thrive on challenges and continually look for opportunities to learn. They are responsible for ensuring Guest satisfaction while maintaining efficient store operations and enforcing store policy. Along with the General Manager, they provide guidance to Team Members during their assigned shifts.

We are looking for purpose-drivenShift Leader / Team Captainto become an ultimate ambassador of our brand. As a Shift Leader / Team Captain you will help Guests meet their fitness and nutrition goals by assisting them to help select smoothies and retail products that inspire them to maintain a healthy and active lifestyle, but also provide guidance to Team Members when General Managers are not in the store. The successful Shift Leader / Team Captain will be passionate about the brand and demonstrate willingness to take on new challenges.

Benefits:

• Employee discount
• Flexible schedule
• Tips

Responsibilities:

• Assisting the General Manager in the overall operations of the store in a leadership capacity.
• Ensuring a superior guest experience, maximizing sales performance, and driving profitability while maintaining a fun and welcoming atmosphere.
• Will complete the store opening/ closing and following opening/ closing procedures
• Makes bank deposits
• Assist the General Manager with product ordering
• Brand loyalty: Communicate and execute positive brand impression to the overall Guest experience.
• Must ensure consistency and high-quality preparation of smoothies and Guest service.
• Enforce sanitary practices for food handling, general cleanliness, and maintenance of all areas. Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.

Essential Functions:

• Operates a blender and POS cashier system.
• Regularly moves boxes, weighing up to 55 lbs., throughout the store.
• Constantly positions self to bend, reach and scoop throughout assigned shifts.
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F.
• The employee must be able to tolerate exposure to food allergens.
• Microsoft Office knowledge required.
• Knowledgeable of general POS functionality.
• Excellent Communication Skills, ability to give and receive feedback.
• Must be extremely reliable
• Equal Opportunity Employer.

Qualities:

• Ability to connect and communicate with guests, team members, with a “guest comes first” attitude.
• At least sixteen (16) years of age or older.
• Experience in a fast-food environment preferred, but not necessary.

Company Introduction

Smoothie King has grown to include over 1,100 units operating in 33 states, the Caymans, Trinidad, and the Republic of Korea.
What makes Smoothie King so successful? A genuine commitment to helping people live healthier lives through nutrition. It’s been more than 40 years since
Steve invented the nutritious and delicious drink now known as a smoothie. In that time, Smoothie King has expanded its menu to include a wide selection of healthy snacks and high-quality nutritional products.
They’re not just good; they’re good for you.