Shift Leader

Cafua Management Company; Margate (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic team as a Shift Leader at a prominent Dunkin franchisee, where your leadership will drive exceptional guest experiences. This role emphasizes a guest-first culture, ensuring quality service and product delivery. You will train and coach team members while managing operational efficiency and profitability. With a strong commitment to employee development, this position offers opportunities for growth within a network of over 250 restaurants. If you're passionate about fostering a positive team environment and delivering outstanding results, this role is your chance to shine.

Benefits

Health insurance

401k plan

Opportunities for growth and skill development

Qualifications

• Experience in restaurant or retail supervisory roles is essential.
• Must be at least 18 years old and capable of standing for 6+ hours.

Responsibilities

• Lead the team to ensure exceptional guest service and satisfaction.
• Monitor product quality and maintain cleanliness standards.
• Drive sales through promotions and effective team management.

Skills

Fluent in English

Basic computer skills

Supervisory experience

Basic writing and math skills

Education

High School diploma or equivalent

Job description

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Job title: Shift Leader

The Shift Leader is responsible for the profitability and overall operation of the restaurant as a complement to the manager in charge and also in their absence. A majority of the time will be spent leading the team to meet a high guest experience along with training and coaching new and existing employees.

Guest First Culture

Embracing a guest first culture is not a strategy; it is the way we should execute our business. Start by taking personal responsibility to provide the best guest service in the industry. Deliver quality products, fast and friendly service, and maintain a clean restaurant. Quality products are prepared using proper systems and recipes. Friendly service starts with a warm greeting, a smile, and a thank you. A clean restaurant provides the guest with the atmosphere they want.

Responsibilities include (but not limited to):

1. Hold the guest as the highest priority and role model exceptional guest service.
2. Acknowledge all guests with a friendly smile and respond to needs and requests.
3. Empower the team to satisfy guests and resolve problems.
4. Communicate clearly with guests in a friendly and courteous way.
5. Ensure all orders are completed and packaged accurately within Dunkin’ Donuts standards.
6. Monitor and adjust products in the back case according to standards.
7. Serve quality food and beverages to each guest.
8. Educate on the Guest Satisfaction Survey program and ensure receipts are issued with each order.
9. Ensure service speed is met during each shift at Drive Thru and Front Counter.
10. Execute team service through effective deployment and communication.
11. Maintain food safety, sanitation, and cleanliness standards during shift.
12. Assist with equipment maintenance and calibration.
13. Interact with guests during travel paths and take appropriate action.
14. Use tools like Red Book to track documentation.
15. Protect the safety and security of crew and guests.

Team Environment

1. Support a respectful team environment.
2. Embrace learning and new challenges enthusiastically.
3. Support training of new crew members.
4. Recognize crew efforts and contributions.
5. Provide consistent coaching to improve team performance.
6. Seek feedback and respond positively to coaching.

Profitability

1. Drive sales through product promotions and sampling.
2. Provide feedback and suggestions to the Restaurant Manager.
3. Communicate shift goals and results.
4. Ensure proper staffing and deployment.
5. Manage cash over/short accurately.
6. Control food costs, minimize waste, and complete inventory.
7. Manage labor costs through delegation and balancing tasks.
8. Report equipment and facility issues.
9. Follow processes and policies.

Qualifications

• Fluent in English
• Experience in restaurant, retail, or supervisory roles
• Basic computer skills
• At least 18 years old
• Basic writing and math skills
• High School diploma or equivalent
• Open availability to work all shifts
• Capable of standing for 6+ hours and lifting up to 30 lbs

Competencies

Guest Focus

• Exceeds guest expectations and develops relationships.
• Displays urgency and seeks to improve satisfaction.
• Resolves concerns following brand recovery processes.

Passion for Results

• Sets high standards and acts as a role model.
• Meets or exceeds goals.
• Understands role in team performance.
• Uses reports to set goals and achieve results.

Problem Solving and Decision Making

• Identifies and resolves issues effectively.
• Uses facts to make decisions and involves others as needed.
• Addresses root causes of problems.
• Empowers others to resolve issues.

Interpersonal Relationships & Influence

• Builds and maintains strong relationships.
• Operates with integrity and respect.
• Encourages collaboration.
• Leads and negotiates effectively.

Conflict Management

• Listens actively to understand conflicts.
• Views conflicts as opportunities to grow.
• Resolves conflicts based on facts and policies.
• Escalates issues when necessary.

Business and Financial Acumen

• Understands guest needs and competition.
• Applies expertise to address business opportunities.
• Has knowledge of profit and loss and financial metrics.
• Analyzes and communicates key performance measures.

What We Offer

Opportunities for growth and skill development in a network of 250+ restaurants.

• Health insurance
• 401k per company policy

With over 200 locations across 6 states, Cafua Management Company is one of the largest private Dunkin Donuts franchisees in the US with a People First culture. You are applying to work with a franchisee, not Dunkin' Brands. If hired, Cafua Management Company will be your sole employer.

We are an equal-opportunity employer committed to diversity and nondiscrimination. For concerns about discrimination or EEOC compliance, contact [e-mail].