Shift Leader

Papa John's International , Inc.; Mahomet (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading pizza franchise seeks a Shift Supervisor to oversee restaurant operations, ensuring high-quality service and product standards. Responsibilities include team management, customer service, and compliance with company policies. Ideal candidates will demonstrate strong leadership and operational skills.

Qualifications

• Must be 18 years or older.
• Reliable transportation required.

Responsibilities

• Supervise restaurant team and maintain staffing levels.
• Contribute to sales and profit goals through service and cost management.

Skills

Attention to Detail

Customer Focused

Teamwork

Education

High School diploma or GED

Tools

Cash management skills

Job description

Summary

Supervise shifts and/or work areas in the operation of a Papa John’s restaurant to ensure high-quality products and customer service, contributing to restaurant profitability. Responsibilities include managing operations, executing company policies, procedures, programs, and systems, and ensuring compliance with all laws and ethical business practices.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned.

1. Demonstrate exemplary operations skills, including preparing quality products that meet Papa John’s standards and accurately reflecting customer orders. Respond promptly to customer concerns, solicit feedback, and use it to improve operations and build brand loyalty. Communicate, train, and promote quality standards using available tools such as the Operations Manual and Team Member Handbook.
2. Supervise restaurant team, maintain adequate staffing levels, train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, and coach for performance improvement. Foster a team-oriented, energetic, and fun atmosphere.
3. Contribute to sales goals by providing prompt, friendly service and increasing check averages through product training and sales execution.
4. Contribute to profit goals by managing costs within guidelines, executing cash management duties, managing inventory to minimize loss, and ensuring the restaurant is clean, safe, and organized, complying with safety standards at all times.

Position Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Competencies

• Attention to Detail: Follow guidelines to ensure accuracy, meet deadlines, organize records, and monitor equipment and processes.
• Commitment to Task: Demonstrate dependability, urgency, responsibility, and persistence to achieve results.
• Customer Focused: Meet internal and external customer needs, deliver high service levels, and seek to increase satisfaction.
• Initiative: Proactively address issues and opportunities with enthusiasm and purpose.
• Relationship Management: Build relationships, demonstrate credibility, resolve conflicts professionally, and inspire confidence.
• Teamwork: Collaborate effectively, support team decisions, and contribute to team efforts.

Functional Skills

• Cash management skills

Education and/or Experience

• High School diploma or GED
• Successful and stable employment history

Physical Demands

Repetitive hand use, standing, walking, grasping, bending, twisting, reaching, crouching, kneeling, lifting up to 50 pounds, and occasionally over 51 pounds. Must be able to perform these activities frequently.

Work Environment

Work outdoors in various temperatures, in noisy environments, near moving machinery, with potential exposure to fumes, dust, or chemicals.

Additional Information

• Must be 18 years or older
• Reliable transportation required
• Ability to work long hours, including nights and weekends, and handle emergencies
• Capable of performing all restaurant roles, including pizza delivery
• Ability to lead a team during shifts independently
• Bilingual abilities may be required in certain markets
• Proficiency with phones, computers, and office equipment
• Non-exempt, hourly position
• Employment contingent upon background check results

Company Introduction

Papa John's is an American pizza franchise, the fourth largest in the U.S., headquartered in Jeffersontown, Kentucky. We are committed to perfection and innovation in our products and recipes, with a history spanning over 30 years.