Shift Leader

International Restaurant Management Group (IRMG); Lombard (IL); On-site; USD 38,000 - 52,000; Full time

Job summary

International Restaurant Management Group (IRMG) is seeking a Shift Leader in Lombard, IL to oversee daily restaurant operations and ensure top service standards. You will manage inventory, support the team, and uphold cleanliness and safety while maintaining financial accountability and delivering high-quality products to customers.

The role emphasizes teamwork, customer excellence, and adherence to company guidelines in a dynamic dining environment.

Qualifications

• Must be a people person with strong interpersonal skills.
• Team-based environment; enjoy collaboration and helping others.
• Proven ability to deliver great customer service.
• Emphasis on maintaining high quality in all tasks.
• Willingness to learn and adapt quickly.
• Experience with cash handling and basic store safety.
• Ability to stay calm and focused in a fast-paced setting.
• Maintain a clean, organized workspace and proper hygiene.
• Strong verbal and written communication abilities.

Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in product preparation, customer service, upkeep, inventory, team management and retention.
• Maintain financial accountability and deliver top-quality products and services to customers.
• Perform additional duties as needed or assigned.

Skills

People person

Team player

Customer service

Quality focus

Willing to learn

Cash handling

Store safety

Calm under pressure

Clean & organized

Excellent communication

Job description

SHIFT LEADER

Company Overview:

A dynamic and growing company that specializes in creating memorable dining experiences. We are committed to fostering a diverse and inclusive workplace where every employee can thrive.

Job Summary:

As a Shift Leader you’ll oversee daily operations, manage inventory, and ensure top standards in product quality, customer service, and cleanliness. With a focus on team support and financial accountability, you’ll help create a positive work environment and outstanding customer experiences. We are an equal opportunity employer and welcome your application!

Job Responsibilities

• Oversee daily restaurant operations to maintain efficiency and high performance.
• Ensure compliance with company standards in all areas, including product preparation, customer service, restaurant upkeep, inventory control, team management, recruitment, and retention.
• Maintain financial accountability and deliver top-quality products and services to every customer.
• Perform additional duties as needed or assigned.

Qualifications

• Consider yourself a “people person,” and enjoy meeting others.
• Love working as a team and appreciate the chance to collaborate.
• Understand how to create a great customer service experience.
• Have a focus on quality and take pride in your work.
• Are open to learning new things.
• Are comfortable with responsibilities like cash-handling and store safety.
• Can keep cool and calm in a fast-paced, energetic work environment.
• Can maintain a clean and organized workspace.
• Have excellent communications skills.