Shift Leader

Taco Bell; Leesburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food chain is seeking a Shift Leader in Leesburg, VA to help manage daily operations and ensure excellent customer service. In this role, you'll oversee food safety, crew training, and support financial procedures. Join a dynamic team dedicated to maintaining high operational standards and guest satisfaction.

Responsibilities

• Drive excellence in customer service and maintain company standards.
• Assume responsibility for opening and closing the restaurant when management is unavailable.
• Conduct daily inventory and ensure adherence to safety and operational standards.

Job description

Job Details

Job Location: 036545 - VA Leesburg - Leesburg, VA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description only documents the time allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key responsibilities include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable, maintaining administrative control but not serving in a managerial capacity.

Principal Accountabilities

Customer Satisfaction/Product Quality

• Maintain fast, accurate service, positive guest relations, and ensure products meet company quality standards.
• Conduct periodic food safety audits.
• Provide ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Assist with cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conduct daily inventory, complete shift-to-shift food safety audits, and set up daily control sheets.
• Review facility and equipment readiness.
• Monitor inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitor speed of service (SWS) performance and resolve bottlenecks.
• In the absence of management, oversee food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provide ongoing coaching and feedback for crew members.
• Offer hands-on training for crew in Learning Zone.

Qualifications