Shift Leader

Mazzio's LLC; Lebanon (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the food service industry is seeking a Shift Leader to supervise crew members, ensure efficient operations, and maintain high standards of food safety and guest relations. The role involves managing workflow, resolving guest concerns, and handling administrative tasks. Ideal candidates will possess strong communication and leadership skills, along with a commitment to maintaining operational standards.

Qualifications

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• Preferred valid driver’s license with appropriate insurance.

Responsibilities

• Ensure crew members are working efficiently and effectively.
• Resolve guest concerns and document decisions.
• Maintain food safety and sanitation standards.

Skills

Communication

Leadership

Decision-Making

Interpersonal Skills

Basic Math Skills

Education

Food Handler’s Permit

Foodservice Sanitation Certification

Tools

Cash Register

Computer Terminals

Ovens

Job description

Job Details

Job Location: 092 Lebanon - Lebanon, MO

Salary Range: Undisclosed

Description

Position Summary: Shift Leaders provide direct supervision and ensure all crew members work efficiently and effectively during their shift. They do not have a minimum hour requirement.

Primary Responsibilities

The following duties represent the majority of the role but are not exhaustive:

• Adhere to restaurant performance standards, ensuring crew members are actively working at their stations, managing workflow, and reassigning tasks as needed.
• Resolve guest concerns promptly, determine if customer credit is necessary, and document decisions appropriately.
• Meet guest needs by ensuring timely food prep, accurate delivery times, proper order verification, and courteous guest interactions.
• Maintain food safety and sanitation standards, including glove use, cleanliness, proper food storage, and sanitation of surfaces.
• Ensure crew compliance with uniform and safety guidelines, including footwear and hair restraints.
• Perform shift-related tasks such as cash handling, deposits, end-of-shift activities, and documenting unusual events.
• Ensure safety and security of crew, guests, products, and cash, including locking doors, setting alarms, and restricting after-hours access.
• Handle administrative tasks like scheduling, ordering, inventory, and report preparation.
• Assist in training and developing crew members.

Qualifications

Knowledge, Skills & Abilities

• Excellent communication, interpersonal, and guest relations skills.
• Proven leadership and decision-making abilities.
• Knowledge of operational procedures, health and safety regulations, and workplace technology.
• Basic math skills and ability to manage and correct crew performance.

Experience/Education & Certification

• Must pass the Mazzio’s Comp 1 Test before managing a shift.
• May require Food Handler’s permit, Foodservice Sanitation Certification, or other licenses per local laws.
• Preferred valid driver’s license with appropriate insurance and a clean driving record.

Physical Demands

• Ability to exert up to 50 pounds of force occasionally, and perform tasks from standing, walking, and occasional lifting or reaching.

Working Conditions

• Primarily indoor environment with exposure to heat, humidity, and water; involves frequent hand washing and operating kitchen equipment.

Tools & Equipment

• Includes adding machine, calculator, cash register, computer terminals, ovens, and other kitchen tools.

Disclaimers

These statements describe general responsibilities and are not exhaustive. Mazzio’s, LLC is an Equal Opportunity Employer and maintains an at-will employment policy. Employment is not contractual.