Shift Leader

Firo Fire Kissed Pizza; Lawton (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

Firo Fire Kissed Pizza seeks a Shift Leader to foster a strong customer service culture and manage daily operations in their fast-casual restaurant. This role involves motivating the team, enhancing guest experiences, and ensuring efficient service delivery in a welcoming environment.

Benefits

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Qualifications

• Experience in customer service and team leadership.
• Ability to communicate effectively with guests.
• Skills in managing restaurant operations and cash controls.

Responsibilities

• Lead and motivate the team to achieve high customer service levels.
• Manage daily restaurant operations to maximize sales and profits.
• Handle guest feedback and complaints professionally.

Skills

Customer service

Leadership

Team motivation

Communication

Job description

Benefits:

• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Firo Fire Kissed Pizza – Shift Leader Position Description

CLOSED ON SUNDAYS!!!

Firo Fire Kissed Pizza is seeking customer service and results-oriented leaders for our community-oriented fast-casual restaurant. The Firo concept offers signature or build-your-own pizza and salads from freshly prepared products along with our crowd-pleasing fresh gelato. Our relaxed Tuscan ambiance is warm and welcoming – and we invite you to bring your leadership skills to Firo Fire Kissed Pizza!

Shift Leader Position Summary:

Our Shift Leaders are responsible for enthusiastically leading and motivating the restaurant team to achieve the highest levels of customer service and satisfaction. They ensure that each guest's visit results in friendly and personalized service with great food that is promptly delivered in a clean and inviting environment. Shift Leaders also manage key aspects of daily restaurant operations to maximize sales, profits, and create a positive customer experience.

Responsibilities:

• Create an in-store service environment that exceeds guest expectations regarding friendly, quick, and accurate service.
• Help management build the team’s understanding and commitment to guest service standards.
• Provide guests a “brand right” environment for ordering, dining, and food pickup.
• Communicate with guests to obtain feedback and identify opportunities for service and food quality improvement.
• Assist in resolving guest complaints in person or by phone to ensure satisfaction.
• Handle all incoming calls promptly, courteously, and professionally.
• Support management in training, coaching, and developing the restaurant team to recognize and reward enthusiastic performance.
• Work to maximize sales and profits within the restaurant.
• Manage cash controls and enforce company policies.
• If required, oversee ordering, accounting, and maintenance of food and paper inventories.
• Ensure safety and security procedures are followed within the restaurant.

Join Firo Fire Kissed Pizza in a management position – Apply today!