Shift Leader

Caribou Coffee; Jordan (MN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading coffee company is seeking a Shift Leader to oversee store operations and ensure team engagement. This role involves maximizing product sales, coaching team members, and maintaining quality standards. Ideal candidates will have leadership experience and a passion for customer service, contributing to a fun and inclusive work environment.

Qualifications

• At least 1 year of leadership, restaurant, retail, or customer service experience.
• Ability to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Responsibilities

• Oversee store operations and ensure team understands goals.
• Lead shifts focusing on team engagement and guest satisfaction.
• Train team on responsibilities, products, and promotions.

Skills

Leadership

Customer Service

Team Engagement

Education

High school diploma or GED

Job description

Join to apply for the Shift Leader role at Caribou Coffee

At Caribou Coffee, we create day-making experiences that spark a chain reaction of GOOD! This is our purpose. Our team focuses on TEAM, GUEST, BUSINESS to bring this to life. If you're ready to work somewhere authentic, make an impact on your community, build lifelong relationships, and serve the best coffee, join our herd! Apply today and be part of the ‘Bou Crew!

Position Overview

The Shift Leader oversees store operations in partnership with the General Manager or Assistant GM, ensuring the team understands goals, expectations, products, cleanliness, directives, and guest connections during the shift.

Core Responsibilities

1. Lead shifts with enthusiasm, focusing on team engagement and guest satisfaction, embodying "Make Fun Happen".
2. Maximize product sales and manage waste strategically.
3. Maintain a “total store vision” for the store’s look and feel.
4. Understand daily deployment and team roles.
5. Communicate effectively during shifts to address needs proactively.
6. Delegate tasks and prioritize effectively during shifts.
7. Own the current and next shift’s success.
8. Ensure SOP and quality standards are met consistently.
9. Coach and give real-time feedback to team members.
10. Train team on responsibilities, products, and promotions.
11. Complete administrative tasks such as deposits, inventory, and orders.
12. Support team development and discuss career growth.
13. Model and uphold Caribou’s Core Values: Support One Another, Make Fun Happen, Be Yourself, Take Ownership, Serve With Love.
14. Manage personal impact and demonstrate leadership confidence.
15. Remain resilient under pressure and maintain calmness.
16. Lead with joy, serve guests, and foster community.
17. Be a service-oriented leader eager to help others grow.
18. Show humility, curiosity, and a willingness to learn.
19. Provide impactful feedback and coach from commitment.
20. Create an inclusive, inspiring culture on every shift.
21. Own personal development and seek feedback actively.

Skills and Qualifications

Required:

• At least 1 year of leadership, restaurant, retail, or customer service experience, or proper training/authorization from Caribou Coffee.
• Ability to work early mornings, evenings, holidays, and weekends.
• Must be at least 18 years old.

Preferred:

• High school diploma or GED.
• Valid driver’s license and reliable transportation.

Physical Requirements

Hearing, speaking, seeing, bending, reaching, lifting up to 50 pounds, standing for 4-8 hours, with or without accommodations.

The duties may change; the description is not all-inclusive.

Equal Opportunity Statement

Caribou Coffee is an Equal Opportunity Employer, committed to diversity and inclusion. We prohibit discrimination based on protected characteristics and provide accommodations for disabilities upon request.