Shift Leader

Insomnia Cookies; Dinkytown (MN); On-site; Part time

Job summary

Insomnia Cookies is seeking a passionate Shift Leader for its Dinkytown location. In this role, you will lead the store during shifts while ensuring excellent customer service and effective team operations. Enjoy perks like flexible schedules, paid time off, and employee discounts in a fun work environment.

Benefits

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Growth and promotion opportunities

Employee discount and FREE cookies

Qualifications

• At least 1 year of experience in a customer service role.
• Excellent communication, time management, and people skills.
• Ability to lead by example and motivate others.

Responsibilities

• Provide excellent customer service and quality products to all guests.
• Support store operations; monitor efficiency, train, and coach team members.
• Manage cash handling and deposits.

Skills

Customer Service

Communication

Time Management

Leadership

Detail-oriented

Tools

Point of Sale Systems

Job description

As a Shift Leader at our Dinkytown, MN store located at 402 14th Ave SE, Minneapolis MN 55414, you are the captain of our bakery during your shift! You understand what it takes to “Own the Night” by predicting the flow of business and leading a successful shift. Your hands-on leadership style includes building orders, suggestive selling, baking, and interacting with customers. You take pride in knowing that your leadership as an Insomniac contributes to a productive and fun night for your store.

SOME OF OUR SWEET SHIFT LEADER PERKS:

• Starting pay $17.50/hr
• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth and promotion opportunities
• Work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!

WHAT WILL I DO AS A SHIFT LEADER?

• Provide excellent customer service and quality products to all guests
• Support store operations during your shift, communicate pertinent information, monitor efficiency, uphold company standards, and assist in training and coaching team members
• Prioritize and delegate tasks related to baking, cashiering, packaging, and cleaning while leading the Cookie Crew
• Support and work alongside the Cookie Crew
• Maintain a safe, clean environment for guests and staff, adhering to safe food handling practices
• Manage cash handling and deposits

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of experience in a customer service role
• Point of Sale systems experience
• Excellent communication, time management, and people skills
• Outgoing, friendly, and patient
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the U.S.
• Must be 18 years or older

About us:

Insomnia Cookies was founded in a college dorm by Seth Berkowitz. Over 20 years, our innovative bakery and delivery concept has become a cult brand known for its warm, delicious cookies available all day and late into the night. With over 300 stores globally and a growing shipping and gifting portfolio, we are revolutionizing the cookie game by imagining what’s possible!