Shift Leader

McAlister Inc; Cold Spring (KY); On-site; USD 17,000 - 25,000; Full time

Job summary

Southern Rock Restaurants, LLC is hiring a Shift Leader to supervise restaurant teams, ensure fast, friendly service, and uphold food safety standards.

You will open and close shifts, train teammates, manage cash handling, and resolve guest concerns with the General Manager. This is an on-site full-time role with tips and growth opportunities in a vibrant, fun work environment.

Qualifications

• Ability to lead and coach team members.
• Effective communication with management and guests.
• Ability to stand for up to 10 hours and lift up to 50 lbs.

Responsibilities

• Lead, monitor, and coach team members to ensure service standards.
• Open/close shifts, manage cash handling, and readiness checklists.
• Maintain inventory, ensure food safety and sanitation.
• Handle guest issues and report to General Manager.
• Provide excellent guest experience following service standards.
• Complete temperature checks and maintain a clean, safe work environment.

Skills

Team player

Communication

Stamina

Job description

Southern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.Description of PositionThe Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work a variety of team member positions throughout the restaurant and will oversee the running of full and partial shifts including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.Key Duties and ResponsibilitiesLeading, monitoring, coaching and training team members to ensure operational execution.Adheres to scheduled and projected labor metrics while monitoring sales throughout the shift.Ensures all assigned cleaning duties and tasks are completed thoroughly and with integrity.Proficient in all restaurant positions and work hands-on with team members in each of these areas.Works as part of a team to provide an exceptional Guest experience to our patrons.Ensure Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.Performs opening and closing managerial duties including readiness checklists and cash handling duties.Handles Guest issues or conflicts and reports them to the General Manager immediately.Places, checks in, and stores food and orders.Completes daily temperature line checks to ensure food safety practices are adhered to.Help maintain a safe, clean, and fun work environment.Communicate effectively to the management team regarding essential information impacting the business.Report any team member issues or concerns to the General Manager.QualificationsTeam player who works well with others.Positive energy with a strong desire to learn and grow.Strong communication skills.Other RequirementsMust be able to stand for up to 10 hours consecutively.Must be able to lift up to 50 lbs. Some lifting may be overhead.Must have reliable transportation.Compensation and BenefitsFull-time team members are eligible for medical, 401k, and vacation pay after one year.Hourly compensation plus tips.Flexible hours- no late nights!