Shift Leader

ALMG Hospitality; Irvine, Northern (CA, KY); Hybrid; USD 48,000 - 62,000; Full time

Benefits offered by this job

Competitive wages

Paid vacations

Medical, Dental and Vision insurance

401(k) Matching up to 5%

All Major Holidays Observed

Employee meals provided

Flexible Schedule

Career growth opportunities

Job summary

ALMG Hospitality is seeking a Shift Leader in Irvine, CA to supervise server teams and ensure a superior guest experience. You will lead training, workflow, and customer relations while upholding QSC&V standards.

Ideal candidates bring 2+ years in restaurant/hospitality management, English and Korean fluency, and a willingness to work collaboratively in a fast-paced setting. This is a full-time position with competitive wages and benefits.

Qualifications

• Two years of experience in restaurant and/or hospitality management.
• California Food Handler Certification holder.
• Fluent in English and Korean is a big plus.

Responsibilities

• Enforce, train, oversee, and regulate workflow.
• Greet guests and explain menu items clearly.
• Input orders into POS and handle payments.
• Monitor dining experience and handle online orders accurately.
• Coordinate with staff to maintain service standards.

Skills

Leadership

Customer service

Bilingual EN/KO

Education

California Food Handler Certification

Tools

POS System

Job description

YUP DDUK IRVINE / ALMG Shift Leader Irvine, CA Full time Apply for Shift Leader

Lead Servers in providing a friendly, responsive service to create an exceptional dining experience for all guests. Each server’s primary objective is to show our guests such a marvelous time, they will want to return. (Experience Maker)

About YUP DDUK IRVINE / ALMG

ALMG Hospitality has been leading the LA Korea-town’s culinary scene with unique F&B concepts since 2012. Pop-up brands ‘Oppa Juicery’ and ‘Milk Tavern’ were sensational hits featured and aired nationwide on NBC Today Show, Food Network, Travel Channel, and many more. Proudly one of the best localizer of K-food content in the United States - successfully opening Korea’s most loved street food franchise ‘Yup Dduk’ in multiple locations in SoCal since 2015, and our own Korean breakfast sando ‘Egg Tuck’, and Korea’s favorite dessert bread concept ‘Calic Bread’ spreading nationwide. Our goal is to keep on building exceptional and iconic F&B experiences around wherever we are as our journey continues.

Description

Responsibilities

• 1. Enforce, train, oversee, and regulate workflow
  • Fair work distribution
  • Train members for the designated positions
  • Enforce QSC&V
  • Oversee problems within all operations
  • Managing customer relations
  • Managing employee relations (Team building)
  • Promote, work, and act in a manner consistent with the mission of ALMGHospitality.com/operations.
  • Greet loudly and thank guests for their visit.
  • Understand and explain all menu items and variations.
  • Receive and input orders into POS system and receive payments.
  • Monitor and observe guests dining experience to ensure guests are satisfied.
  • Actively monitor all on-line orders for any special errors, follow protocol to report and claim credit.
  • Bus tables by removing dishes and trash and set up for the next guest.
  • Answering phone calls in polite manner for all to-go orders, complains and directions.
  • Stock up or set up food stations and dining area.
  • Perform cleaning duties, such as sweeping and mopping floors, vacuuming, tidying up server station, taking out trash, or checking and cleaning bathroom.
  • Attend all scheduled employee meetings and offer suggestions for improvement.
  • Coordinate with and assist fellow employees to ensure guest service standards and efficient operations.

Qualifications

• 2 years of experience in restaurant and/or hospitality management
• California Food Handler Certification
• Fluent in English and Korean, both oral and written is a huge plus
• Must be eligible to work in the U.S.
• Strong communication skills and work ethic
• Genuinely friendly an positive attitude and willingness to work as a team
• Competitive Wages
• Paid Vacations
• Medical, Dental and Vision Insurance (Silver Base Plan)
• 401(k) Matching up to 5%
• All Major Holidays Observed
• Employee Meals provided
• Flexible Schedule for Restaurant positions
• Career Growth Opportunity within Hospitality Industry