Shift Leader

Far West Services, LLC; Irvine (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

Far West Services, LLC is seeking a Shift Leader to support daily operations in a fast-paced restaurant environment. This entry-level supervisory role offers training and growth opportunities, with responsibilities including promoting company culture, driving sales, and ensuring excellent customer service. Eligible employees may enjoy benefits such as medical insurance and a 401(k) plan.

Benefits

Medical, dental, and vision insurance

Life insurance ($25k)

401(k) with 4% match after 90 days

PTO

Qualifications

• Preferred: 1 year of food service, retail, or restaurant supervisory experience.
• Food Handler Certification required upon hiring.
• 6 months experience with a POS system.

Responsibilities

• Promote the culture, values, and mission of Wingstop.
• Assist in achieving store goals alongside the General Manager.
• Drive sales and control costs during shifts.

Skills

Guest service orientation

Effective communication

Leadership ability

Problem-solving skills

Interpersonal skills

Education

Food Handler Certification

Job description

Join to apply for the Shift Leader role at Far West Services, LLC.

Pay Range

This range is provided by Far West Services, LLC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range: $21.00/hr - $24.00/hr

Position Overview

A Shift Leader is an entry-level supervisory position responsible for supporting the Restaurant General Manager and Assistant Manager with daily operations. The role involves conveying the Wingstop culture, being a creative team player, and demonstrating dedication to the brand's success. This is an exciting opportunity for growth within the organization. Training will be provided for those without prior experience, supporting your journey toward a General Manager role.

Qualifications / Education / Experience

• Preferred: 1 year of food service, retail, or restaurant supervisory experience (not required).
• Food Handler Certification required upon hiring.
• 6 months experience with a POS system.
• Ability to meet restaurant policies and standards, including safety, quality, and cash handling.
• Reliable attendance and punctuality.
• Flexibility to work mornings, evenings, weekends, holidays, and late nights.

Key Responsibilities

• Promote the culture, values, and mission of Wingstop with integrity and honesty.
• Assist in achieving store goals alongside the General Manager.
• Drive sales and control costs during shifts.
• Ensure a safe environment for staff and guests.
• Maintain composure during high volume and unusual events.
• Build positive relationships with team members.
• Support other positions as needed.
• Provide excellent customer service and respond to guest needs.
• Follow cash management policies.
• Resolve guest issues efficiently and positively.
• Maintain operational standards and communicate issues to facilities.
• Use company tools to coach and develop team members, ensuring high performance and compliance with risk management standards.

Knowledge, Skills, and Abilities

• Genuine guest service orientation.
• Calm and tactful under pressure.
• Ability to manage multiple projects with urgency.
• Effective communication skills.
• Strong interpersonal and conflict resolution skills.
• Leadership ability to motivate and develop a diverse team.
• Problem-solving and quick learning skills.
• Capability to lift/carry/push/pull up to 50 pounds.
• Ability to stand for long periods and work in a fast-paced environment.

Benefits

Eligible employees may receive:

• Medical, dental, and vision insurance.
• Life insurance ($25k).
• 401(k) with 4% match after 90 days.
• PTO.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Restaurants