Shift Leader

Dunkin' | Southpaw; Hopewell Junction (NY); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Competitive wages

Team-oriented environment

Growth opportunities

Job summary

Dunkin' Franchisee is hiring a Shift Leader in Hopewell Junction, NY to coach Crew Members and ensure excellent guest experiences. You will set goals, assign tasks, and motivate the team to uphold Dunkin's brand standards throughout the shift.

The role emphasizes timely feedback, team development, and celebrating successes to drive performance and guest satisfaction. This is an on-site position within a fast-paced franchise environment.

Qualifications

• Experience supervising a team or shift
• Strong communication skills and conflict resolution
• Ability to motivate and develop crew performance
• Knowledge of brand standards and service protocols

Responsibilities

• Coach Crew Members to execute Dunkin Brand standards and deliver friendly guest experiences.
• Set goals, assign tasks, and monitor performance during shifts.
• Provide timely feedback and celebrate successes to boost morale.

Skills

Team leadership

Coaching

Guest service

Operational standards

Job description

As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.

The Shift Leader will be responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Benefits of working for a Dunkin' franchisee:

• Competitive wages
• Awesome team-oriented environment
• Lots of potential for growth within the company for those who work hard