Shift Leader

Taco Bell; Herndon (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading fast-food company is seeking a Shift Leader to oversee operations and ensure high levels of customer satisfaction in a busy restaurant environment. The role involves training staff, maintaining quality standards, and managing cash procedures. Ideal candidates will possess strong leadership and customer service skills.

Qualifications

• Experience in customer service and food handling.
• Skills in training and providing feedback.
• Understanding of operational procedures.

Responsibilities

• Assist management with administrative and operational tasks.
• Maintain product and facility quality standards.
• Conduct staff training and coaching.

Skills

Customer Service

Operational Efficiency

Team Leadership

Job description

Job Details

Job Location: 036543 - VA Herndon - Herndon, VA

Position Type: Shift Leader

Salary Range: Undisclosed

Description

Note: This description documents only the time allocated to management tasks. The remaining hours are spent on deployed hourly tasks such as food preparation, production, guest service, and cleaning.

Basic Purpose and Objectives of the Position

The Shift Manager (SM) is an hourly position that assists management with routine administrative and operational tasks within the restaurant. Key focus areas include:

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. The Shift Manager may also assume full responsibility for opening and closing the restaurant when management is unavailable. In such cases, the Shift Manager maintains administrative control but does not serve in a managerial capacity.

Principle Accountabilities

Customer Satisfaction/Product Quality

• Maintains fast, accurate service, positive guest relations, and ensures products meet quality standards.
• Conducts periodic food safety audits.
• Provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.

Financial

• Shares responsibility with the management team for cash procedures such as bank deposits, making change, opening/closing safe, and verifying drawers.

Operations

• Conducts daily inventory, completes shift-to-shift food safety audits, and sets up daily control sheets.
• Reviews facility and equipment readiness.
• Monitors inventory, food preparation, and order fulfillment to ensure adherence to standards.
• Monitors speed of service (SWS) performance and resolves bottlenecks.
• In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.

Human Resources

• Provides ongoing coaching and feedback to crew members.
• Offers hands-on training in the Learning Zone.

Qualifications