Shift Leader

Ontario Trillium Foundation; Hanover (MA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive hourly pay + tips

Flexible scheduling

Paid training and development

Discounted tuition

Employee discounts

Opportunities to grow into management roles

Job summary

Dunkin’ is seeking motivated and reliable individuals for the Shift Leader role in Hanover, Massachusetts. As a Shift Leader, you'll support your team, ensure operations run smoothly, and provide top-notch guest service. Ideal candidates have food service or retail experience, strong communication skills, and a positive attitude. Enjoy perks like competitive pay, flexible hours, and opportunities for advancement. Apply now to energize your career with Dunkin’!

Qualifications

• Leadership experience is a plus.
• Willingness to work flexible hours.
• A team-first mindset and a passion for customer service.

Responsibilities

• Lead by example to support the team in guest service.
• Keep operations running smoothly – prepping food, managing inventory.
• Train and coach crew members for peak performance.
• Uphold Food Safety and Brand standards.
• Step in for the manager when necessary.

Skills

Previous experience in food service or retail

Strong communication skills

Ability to multitask

Positive attitude

Job description

Why Dunkin’?

• America runs on Dunkin’, and so do our teams! We’re seeking motivated, energetic, and reliable individuals to join our team asShift Leaders. This is your opportunity to lead the way - ignite teams, wow guests, and level up your career!

Perks & Benefits:

• Competitive hourly pay + tips
• Flexible scheduling
• Paid training and development
• Discounted tuition for you and your family through SNHU
• Employee discounts on all your Dunkin’ favorites
• Opportunities to grow into management roles

What You’ll Do:

As a Shift Leader, you’ll be the go-to person during your shift, helping to:

• Lead by example and support your team in delivering top‑notch guest service
• Keep operations running smoothly - prepping food, managing inventory, or handling cash
• Train and coach crew members to be their best
• Ensure the store stays clean, safe, and welcoming by upholding all Food Safety, Brand, and Network standards
• Step in for the manager when needed, help make key decisions

What You Bring to the Table:

• Previous experience in food service or retail (leadership experience is a plus!)
• A positive attitude and strong communication skills
• Ability to multitask and stay cool under pressure
• Willingness to work flexible hours, including early mornings, weekends, and holidays
• A team-first mindset and a passion for great coffee and customer service

Ready to Lead the Way?

If you’re ready to energize your career and be part of a fun, fast-paced team, apply today and start your journey with Dunkin’!