Shift Leader

28057 Jersey Mike's SHARPSBURG PIKE; Hagerstown (MD); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Flexible Schedule

Paid Training

Advancement opportunities

Employee Discount

Free meal with shift

Job summary

Jersey Mike's Subs in the United States seeks store managers to lead daily operations, train staff, and ensure top-tier customer service. You will oversee subs preparation, scheduling, inventory, and compliance with safety standards while fostering a positive, energetic team environment.

The role emphasizes leadership development, internal promotion, and a flexible schedule to meet busy shifts, with benefits supporting personal growth and team success.

Qualifications

• Experience: 1 year in a restaurant (preferred).
• Must be able to work 35–45 hours per week.
• Willing to coach and manage employees on store operations.
• Strong communication and leadership skills preferred.

Responsibilities

• Greet customers, take orders, and serve food with a positive attitude.
• Input orders into a POS system and process payments.
• Collaborate with the line team to prepare subs per customer specs, following safety and sanitation rules.
• Maintain cleanliness and sanitation in the restaurant daily.
• Assist with scheduling, training new employees, and resolving interpersonal issues.
• Handle customer concerns professionally and in line with Jersey Mike's standards.

Skills

Energetic

Hard-working

Ethical

Team player

Leadership potential

Customer service

Job description

Jersey Mike's Subs is looking for Managers.

Become part of an incredible culture! Grab hold of the powerful positive energy within Jersey Mike’s and get ready for a career that is fun, fulfilling and rewarding!

If you like to have fun, banter with people and enjoy sharing your life, then working at Jersey Mike’s might be the career for you. In addition to learning our business practices and serving people with our authentic sub sandwiches, you'll learn leadership skills to help you up-level professionally and personally.

Become part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our people. If you enjoy being part of something special in a strong cultural and spirited environment then bring your energy and come grow with us!

Experience:

• Restaurant Experience: 1 year (Preferred)

Benefits:

• Flexible Schedule
• Paid Training
• Opportunity for advancement- we like to promote from within!
• Employee Discount
• FREE meal with worked shift

Qualities:

• Be energetic, hard-working, and ethical
• Ability to understand and adhere to all company policies and procedures
• Commitment to learning
• Have strong desire to work as a Team Player
• Desire to learn leadership skills
• Interest in personal development to be your best self

Requirements:

• Ability to work a 35-45 hours per week
• At least 18 years of age
• Flexibility to work day and nights shifts, weekends, and holidays
• Understand that in times of emergency extra hours and efforts will be required
• Ability to handle fast-paced and high stress situations in the store
• Organize and establish priorities in the store with minimal supervision
• Willing to coach and task-manage employees on store operations
• Ability to stand for long hours at a time and work in a fast-paced environment
• Positive attitude and commitment to customer satisfaction

Responsibilities

• Greet customers, record orders, and serve food and beverages with a consistently positive and helpful attitude, including answering questions about the menu.
• Input orders into a point-of-sale system and accept payment using a credit card reader or cash register, calculating change accurately and quickly as required.
• Work together with the line team to prepare cold and hot subs to customer specifications, while following cooking instructions, safety procedures, and sanitary requirements.
• Use specific kitchen machinery such as knives, grills, slicers, etc.
• Ensure restaurant cleanliness daily by clearing and wiping tables, sweeping and mopping floors, washing and sanitizing kitchen utensils, and servicing restrooms.
• Communicate effectively with team members and the management team to create work schedules, train new employees, and resolve any interpersonal issues as needed.
• Handle customer concerns and complaints professionally and calmly to resolve problems according to Jersey Mike's standards and policy.
• Maintain a neat and tidy appearance by wearing required uniform and adhering to a corporate dress code.
• Managers oversee all aspects of in-store operations, including but not limited to staffing/scheduling, food safety, inventory/stock ordering, merchandising, food cost/loss tracking, equipment maintenance, cash handling and brand compliance.
• Managers lead by example in following all company directives, such as signing up loyalty reward customers, engaging current rewards customers and ensuring the entire team follows suit on a daily basis to assist in growing loyalty base and retention.
• The Manager is responsible for ensuring the store is in exceptional order and that all employees are performing duties properly and efficiently, keeping them productive and cleaning/prepping during slow times.
• Managers must be self-motivated individuals who have superior leadership skills and execute systems and procedures with 100% integrity.
• Managers must have excellent communications skills utilizing emotional intelligence, conflict resolution, and self control while communicating with customers, peers, team members, and owners.
• Managers help set the stage for the \temperature\ of the team. They foster an efficient workplace that is fun, full of positive energy, effective problem-solving, and assists team members to reach their own highest potential in their current position.

Pay: From $16.75 per hour plus tips

Our perfect candidate must be a true leader, with an unwavering passion for taking care of our team members and guests better than anyone out there. A person who always seeks knowledge and goes above and beyond to obtain results in his/her business. Someone who takes pride in ensuring that our guests receive only the highest level of quality and service each and every time they visit for a memorable experience.

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