Shift Leader

Goodwill North Central Wisconsin; Green Bay (WI); On-site; USD 40,000 - 52,000; Full time

Job summary

Goodwill North Central Wisconsin is seeking an experienced retail leader to guide store teams, training and coaching staff, and maintain a clean, safe, productive environment.

You will support opening and closing the store, engage with customers, and communicate effectively with leadership to ensure smooth operations and excellent service.

Qualifications

• High School diploma or equivalent preferred.
• 1+ year(s) of retail leadership experience preferred.
• Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.
• Excellent communication, customer service and attention to detail.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Oversees team members by training, coaching and developing skills.
• Maintains a clean, safe, and organized work area and supports opening/closing.
• Engages with team members and customers to promote effective information flow.
• Communicates with store leadership to ensure smooth operations.
• Supports a flexible schedule including holidays, evenings, and weekends.

Skills

Leadership

Customer service

Communication

Time management

Problem solving

Education

High School diploma or equivalent

Tools

Word

Excel

PowerPoint

SharePoint

Outlook

Job description

Who We Are:Goodwill NCW is a nonprofit organization with a mission of elevating people by eliminating barriers to employment. Our unwavering commitment to understanding and addressing the unique needs of our communities drives us to continuously evolve. Together, we transform lives through skill building for sustained employment and improved financial stability. We are proud of the life-transforming impact we make in our communities and to our planet with the help of our donors and shoppers.What You’ll Get To Do:Provides oversight, guidance, and support to team members as directed by the Store Manager.Leads team members by assisting with training, coaching and developing skills.Maintains a clean, safe, and organized work area.Demonstrates strong proficiency while remaining adaptable in a dynamic environment, supporting a wide range of tasks including opening and closing the store.Maintains a consistent presence throughout store while engaging with team members and customers.Communicates with store leadership team and team members in a way that promotes an effective and consistent flow of information throughout the store.Other duties as assigned.What We Need From You:High School diploma or equivalent preferred.1+ year(s) of retail leadership experience preferred.Excellent time management and prioritization skills and the ability to work through multiple tasks simultaneously under time constraints.Excellent communication, customer service and attention to detail.Excellent problem-solving and decision-making skills.At least a basic level of competency with Word, Excel, PowerPoint, SharePoint and Outlook.Experience with common reporting and dashboard tools.Ability to maintain confidentiality.Reliable transportation and ability to work a flexible schedule, including holidays, evenings, and weekends, with regular and timely attendance in accordance with the assigned work schedule.Work Environment:The physical demands described here are representative of those that must be met by a team member to successfully perform the key functions of this job. Accommodations may be made to enable individuals with disabilities to perform the essential functions.Work is performed primarily in a standard retail backroom or warehouse environment with extensive team member contact and frequent interruptions.Primary function requires sufficient physical ability to repetitively:Sit or stand for prolonged periods of time (up to 8 hours).Independently twist, lift, carry, push or pull moderate (10 pounds) to heavy (25 pounds) of weight; using a team lift for objects weighing over 25 pounds.Reach (approximately 54 inches).Frequently stoop, bend, kneel, crouch.Sufficient hand and finger dexterity to perform detailed tasks.Verbally communicate to exchange information.