Shift Leader

Workstream; Great Falls (MT); On-site; USD 19,286 - 24,796; Full time

Benefits offered by this job

Free meals

Flexible scheduling

Tips and weekly bonuses

Advancement opportunities

Fast-paced work environment

Job summary

Five Guys Burgers and Fries is seeking a Shift Leader in Great Falls, MT. The role focuses on maintaining high standards of customer service, supervising crew, and ensuring efficient restaurant operations. Responsibilities include coordinating breaks, food safety, and training new staff, while handling cash and maintaining a secure environment.

The position offers growth opportunities in a fast-paced, team-oriented setting with emphasis on quality and guest satisfaction.

Qualifications

• Provides service excellence by assisting customers and resolving issues.
• Manages cash transactions securely and accurately following policies.
• Trains new associates and coordinates on-the-job coaching.
• Enforces food safety and HACCP standards across shifts.
• Leads a team to ensure smooth restaurant operations.

Responsibilities

• Monitor day-to-day activities of crew and coordinate breaks.
• Complete opening, daily, and closing procedures per policy.
• Assist management with on-the-job training of new staff.
• Operate cash register and ensure security of cash.
• Move supplies and equipment between storage and work areas.
• Assist with product rotation and inventory counts as needed.
• Address customer complaints per policy to ensure satisfaction.
• Uphold safety standards and report hazards.
• Support a fast, clean, and friendly dining environment.

Skills

Customer service

Cash handling

Training

Safety compliance

Team leadership

Job description

Job Description

Five Guys is a family owned and operated franchise restaurant group that focuses on serving high quality burgers and fries in a clean, no frills atmosphere. We choose to spend money on the best crew and highest quality ingredients rather than décor and advertising. Five Guys was established in 1986 in Arlington, VA. In 2003, Five Guys opened its first franchise location and with the help of loyal franchisees, Five Guys has expanded from five to over 800 locations nationwide. ZAGAT Survey, restaurant guide and reviews, said “there are no better burgers“ and Five Guys was recently voted #1 burger in Zagat’s 2010 fast food survey.

Shift Leader

Shift Leaders at Five Guys learn valuable new skills that can help them develop a career for their future. Shift Leaders need to implement all the standard operational procedures of the company and make sure that every customer receives the best customer service possible.

Requirements

• Monitors and observes the day-to-day activities of subordinates, coordinates breaks for hourly associates, and keeps management informed of area activities and any significant problems
• Completes opening, daily and closing procedures/checklists in accordance with company policies/procedures
• Coordinates with management for on-the-job training of new associates
• Operates cash register and voids transactions as needed while following all HMSHost cash handling policies and procedures, and maintains proper security of cash at all times
• Transfers supplies and equipment between storage and work areas by hand or use of a hand truck
• Implements product rotation based on product code dates in warehouse and concepts, orders product and participates in physical inventory counts as required
• Resolves customer complaints in a manner consistent with company policy, and with customer satisfaction in mind
• Practices excellent food safety and sanitation practices and complies with HACCP standards
• Monitors compliance with safety guidelines, builds awareness about safety, and reports any safety concerns to management

Benefits

• Free meals
• Flexible scheduling
• Tips and weekly secret shopper bonuses
• Advancement opportunities
• Fun, fast-paced work environment

Five Guys Burgers and Fries is one of Americas most successful hamburger concepts, not just for its food, ranked the #1 burger in America by Zagat survey, but also because of its employees. We have a unique work environment where crew members and management are trained to work every position in the restaurant. From the register, to the grill, to morning prep and evening close, our employees become a team working in all aspects of the restaurant. We also have a unique bonus program that provides the opportunity to earn cash bonuses each quarter.