Shift Leader

CKE Restaurants, Inc.; Laurel Hill (NC); On-site; USD 28,000 - 38,000; Full time

Job summary

CKE Restaurants, Inc. is seeking a Shift Leader in Laurel Hill, NC. This role involves assisting the General Manager in managing restaurant activities, ensuring high-quality customer service, and supporting team performance.

Ideal candidates will have experience in restaurant management, excellent planning skills, and the ability to work in a fast-paced environment. Responsibilities also include troubleshooting cash handling issues and maintaining open communication with the team.

Qualifications

• 2-3 years of restaurant management experience or education.
• Excellent planning and time management skills.
• Strong analytical and organizational skills.

Responsibilities

• Assist the General Manager in management activities.
• Ensure quality product and customer service.
• Support efforts to maximize sales and profits.

Skills

Restaurant management experience

Planning and time management skills

Team building skills

Problem-solving skills

Cash handling troubleshooting

Analytical skills

Organizational skills

Bilingual skills

Education

High School Diploma or GED

Job description

Position Summary

The Shift Leader is responsible for assisting the General Manager or Person In Charge (on duty) with management activities and duties. The role works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant's business plan and ensures all Crew Persons and Team Leaders are performing their job responsibilities and meeting expectations in all areas of their job description.

Essential Functions

May perform any or all of the following duties:

• Consistently provides a quality product and customer service experience that delivers total customer satisfaction
• Strives to improve the skills and performance of all Crew Persons
• Supports efforts to maximize sales and profits and minimize controllable costs by assisting management and leading work shift activities
• Complies with all Company policies and procedures regarding business and personnel practices
• Models and encourages Company shared values
• Demonstrates oral and written communication skills; communicates effectively with various contacts (internal and external)
• Attends training to remain current on industry trends
• Participates in company meetings, webinars and conference calls
• Performs other duties and or special projects as assigned in response to changing business conditions and or requirements

Position Qualifications/Core Competencies

• Must possess approximately two (2) to three (3) years of any combination of experience and or education that demonstrates a commanding knowledge of restaurant management
• High School Diploma/General Equivalency Diploma (GED) required
• Must have excellent planning and time management skills
• Must have team building skills
• Must have investigative and problem solving skills
• Must have ability to troubleshoot cash handling problems
• Must have reliable personal transportation, a valid driver license and proof of insurance
• Must have a telephone or other reliable method of communicating with the restaurant. Must be accessible to meet the restaurant's needs and maintains an open door policy
• Bi-lingual skills a plus
• Must display strong analytical and organizational skills and have the ability to identify and implement process improvement strategies with positive business results

Work Environment

• Fast paced environment working with kitchen equipment in tight quarters

Physical Demands

• Stand for long periods of time
• Bend and stoop
• Work around heat
• Able to lift 50-75 lbs. comfortably
• Work with various cleaning products