Shift Leader

Jersey Mike's Subs; Frederick (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading sub sandwich franchise is seeking a Shift Leader to support the management team at their Frederick location. This role involves coaching staff, ensuring exceptional customer service, and maintaining food quality and cleanliness. Candidates should have a high school diploma and ideally 1 year of experience in a quick service restaurant, along with strong communication skills and a commitment to a team-driven atmosphere.

Qualifications

• 1 year QSR experience preferred.
• Serve Safe Food Handler Certification required.
• Ability to transport up to 50 lbs.

Responsibilities

• Coaching staff to deliver customer service.
• Producing high-quality food and maintaining cleanliness.
• Managing and leading a crew of 2 to 5 people.

Skills

Customer Service

Coaching

Communication

Multitasking

Sense of Urgency

Education

High School Diploma or Equivalent

Job description

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant, New Jersey!

The Jersey Mikes tradition was founded on a strong sense of community and commitment to the personal and professional development of our people. Our goal is to serve the highest quality sub sandwiches to our customers in a manner that projects a thankful and caring mentality to every person that comes through our door. Our culture is a culture of "giving" and supporting our local communities so that all can be lifted together.

"Jersey Mike's - A Sub Above"

Jersey Mikes is committed to providing our customers with the most enjoyable and satisfying experience possible through our amazing subs and unparalleled customer service.

We understand that it all starts with a winning team of individuals who are fun, personable, diligent, positive, energetic, eager to learn team players who take pride in what they do and who they are. At the end of the day, they are focused on executing great customer service with a Great Big Smile! If you possess these attributes and can commit to improving upon them, we would love to speak with you about joining our team!

A Shift Leader is responsible for supporting the management team in the execution of running their assigned location. This includes, but is not limited to:

• Coaching the staff to deliver amazing customer service
• Producing high-quality food
• Delivering the Jersey Mike's experience
• Following the Learning Management System Training Program
• Developing others for career growth
• Enforcing policies and procedures
• Participating in local and national marketing initiatives
• Maintaining cleanliness and proper sanitation practices in the establishment
• Being certified in all four positions of the restaurant
• Effective communication
• Having a sense of urgency

A Shift Leader is expected to

• Move or transport up to 50 lbs without assistance unless a medical notation is made; disabilities are covered by the Americans with Disabilities Act or a temporary doctor's note with a time frame for restrictions
• Work 38-40 hours per week
• Have reliable transportation
• Communicate with the GM/AGM/DM regarding issues
• Lead by example in quality, interaction, customer service, and appearance
• Create food consistent with Jersey Mikes standards
• Maintain a cleaner restaurant than others
• Work in a fast-paced, team-driven atmosphere
• Multitask and work with urgency
• Interface with customers to provide an exceptional experience
• Understand accountability and integrity
• Perform opening and closing tasks
• Know how to bake bread and perform all prep work
• Manage and lead a crew of 2 to 5 people
• Proficient in slicing

Qualifications for the job

• High school diploma or equivalent
• 1 year QSR experience preferred
• Must be 18+ to operate the slicer
• Serve Safe Food Handler Certification
• Reliable transportation required

Operating franchise locations in Hagerstown, MD, and Hanover, PA.