Shift Leader

Insomnia Cookies; Fort Wayne (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a dynamic and rapidly growing company as a Shift Leader in Fort Wayne! You will lead a team, ensure excellent customer service, and maintain a fun work environment. This role is perfect for someone with a passion for leadership and customer satisfaction. Enjoy benefits like pay on demand, paid vacation, and opportunities for growth. Be part of a team that values your contributions and fosters a supportive atmosphere. If you’re ready to make a difference and thrive in a bustling bakery setting, this is the role for you!

Benefits

Pay on Demand

Paid Vacation

Sick Time

Pet Insurance

Job Stability

Opportunities for Growth

Dynamic Team Environment

Qualifications

• 1+ years of experience in customer service required.
• Ability to lead a team and motivate others.

Responsibilities

• Provide excellent customer service and quality products.
• Support store operations and monitor production efficiency.
• Assist in training and coaching team members.

Skills

Customer Service

Point of Sale Systems

Communication Skills

Time Management

Interpersonal Skills

Leadership

Detail-oriented

Tools

Point of Sale Systems

Job description

As a Shift Leader at our Downtown Fort Wayne store located at 840 S. Calhoun Street, Fort Wayne IN 46802, you are the captain of our bakery during your shift! You understand what it takes to "Own the Night" by predicting the flow of business and leading a successful shift. Your hands-on leadership involves building orders, suggestive selling, baking, and engaging with customers. You will also take pride in knowing that your leadership contributes to a productive and enjoyable night for your store team.

Benefits include:

• Pay on Demand (get paid at the end of each day!)
• Paid vacation and sick time
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Opportunities for growth and promotion
• A fun, dynamic team environment

What will I do as a Shift Leader?

• Provide excellent customer service and quality products to all guests
• Support store operations during your shift, communicate relevant information, monitor production efficiency, and ensure team members adhere to company standards and procedures
• Assist in training and coaching team members
• Maintain a safe, clean environment for guests and staff, following proper food handling practices
• Manage cash handling and deposits

Desired Skills and Experience:

• At least 1 year of experience in a customer service role
• Experience with Point of Sale systems
• Excellent communication, time management, and interpersonal skills
• Detail-oriented and results-driven
• Ability to lead by example and motivate others
• Ability to lift up to 40 lbs.
• Legally eligible to work in the United States
• Must be 18 years or older

About us:

Our goal is to help candidates find great careers. Your information is secure and confidential. Please apply directly through the employer’s website for this position.