Shift Leader

Taco Bell; Forest Hills (PA); On-site; USD 23,419 - 27,552; Full time

Job summary

Taco Bell is hiring a Shift Leader at their Forest Hills location in Pennsylvania. The successful candidate will drive excellence in customer service and ensure food safety standards are met, while managing routine operational tasks. This position also involves coaching crew members and assisting in inventory management.

The Shift Leader will have a unique opportunity to maintain quality standards and improve guest relations in a dynamic work environment while collaborating with the management team.

Qualifications

• Experience in managing customer service in a fast-paced environment.
• Ability to conduct food safety audits.
• Strong leadership capabilities for crew training.

Responsibilities

• Drive excellence in customer service.
• Conduct daily inventory and food safety audits.
• Provide ongoing coaching to crew employees.

Skills

Customer Service Excellence

Food Safety Audits

Inventory Management

Job description

Job Details

Location: 040045 - WP Forest Hills - Forest Hills, PA 15221
Position Type: Shift Leader
Salary Range: $17.00 - $20.00 Hourly
Note: This description only documents the time that is allocated to management tasks. The remaining hours are allocated to deployed hourly tasks in food preparation, production, guest service and cleaning.

Basic Purpose and Objectives of the Position

• Driving excellence in customer service
• Maintaining company standards in product and facility specifications
• Reviewing food handling procedures
• Assessing operational processes

The Shift Manager (SM) is an hourly position that serves to assist management in routine administrative and operational tasks within the restaurant. The human resources responsibilities of a Shift Manager are limited to crew training and ongoing coaching and feedback for hourly employees. In addition, the Shift Manager may assume full responsibility for the opening and closing of the restaurant when management is unavailable. In these instances, the Shift Manager maintains administrative control of the restaurant but is not authorized to serve in a managerial capacity.

Principle Accountabilities

• Customer Satisfaction/Product Quality
  • Maintains fast, accurate service, positive guest relations and ensures products are consistent with company quality standards.
  • Conducts periodic food safety audits.
  • Provides on-going coaching and feedback to crew on customer service, product quality and speed of service.
• Financial
  • Shares with the Management team day-to-day responsibility for cash procedures such as bank deposits, making change, opening/closing safe and verifying drawers.
• Operations
  • Conducts daily inventory, completes shift-to-shift food safety audit and sets up daily control sheets.
  • Reviews facility and equipment readiness.
  • Monitors inventory, food preparation and order fulfillment on a daily basis to ensure adherence to company standards.
  • Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
  • In the absence of management, responsible for food and supplies deliveries and restaurant opening and closing.
• Human Resources
  • Provides ongoing coaching and feedback for crew employees.
  • Provides “hands‑on” training for crew in Learning Zone.