Shift Leader

Ontario Trillium Foundation; Forest City (IA); On-site; USD 17,000 - 22,000; Full time

Job summary

Little Caesars is seeking a Shift Leader to oversee daily shift operations, manage a team, ensure guest satisfaction, and maintain brand standards in a fast-paced store environment.

The role emphasizes leading line duties, training staff, handling guest issues, and executing opening/closing procedures while upholding food safety and cost controls.

Responsibilities

• Lead team members on shifts, including assigning tasks and training
• Ensure guest service is top-notch and handle guest complaints
• Promote sales through in-store promotions and suggestive selling
• Oversee opening/closing duties and shift transitions
• Uphold food safety, quality standards and brand procedures
• Count cash drawers and follow daily cash handling procedures
• Monitor labor, waste, and costs on the shift
• Complete required e-learning modules

Job description

As a Shift Leader for Little Caesars, you will be responsible for the overall shift operations, guest experience, sales performance, and execution of brand excellence in a store. In the absence of the manager, the shift leader effectively leads the team to execute great guest service and follows operating policies and procedures.

• Lead team members on shifts, including assigning tasks (cleaning, line duties, opening/closing duties), providing feedback and training
• Utilize the huddle board to effectively position the teamKnow and support appropriate personnel policies, labor laws and safety procedures
• Ensure all security procedures are executed (safe procedures, open/close procedures etc.)
• Transition into opening/closing duties
• Make guests really happy by providing great guest service
• Resolve guest complaints/issues
• Lead team members to open, transition, and close shifts
• Manage and organize the line and delegate duties to team members
• Know and uphold standards for product quality
• Work the line as needed
• Promote sales on the shift through suggestive selling and knowledge on in-store promotions
• Execute and support all food safety requirements and practice
• Control food costs, labor, waste, and cash on the shift
• Count drawers and follow proper daily cash handling procedures
• Complete additional e-learning as required