Shift Leader

Dunkin'; Florida; On-site; USD 32,000 - 42,000; Full time

Job summary

A prominent food and beverage company is seeking Shift Leaders to join their Dunkin' team in Florida. The ideal candidates will assist the store manager in overseeing daily operations while ensuring exceptional customer service. Responsibilities include training staff, driving sales, and maintaining store standards. Candidates should have supervisory experience, strong leadership skills, and the ability to work flexibly in a fast-paced environment. Join a family-owned business that values respect and support within the workplace.

Qualifications

• Previous supervisory or management experience in food and beverage.
• Strong leadership and interpersonal skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist the store manager in daily operations.
• Ensure exceptional customer service and drive sales growth.
• Conduct training sessions for new employees.
• Train and coach staff on Dunkin policies and procedures.

Skills

Leadership

Customer service

Communication

Team training

Multitasking

Brand standards

Education

High school diploma or equivalent

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Our mission is for every shift leader to successfully fill the shoes of a management role in the future and continue to grow with us.

Being a family-owned business we pride ourselves on support from each other and the utmost respect for one another in the workplace!

Stores conveniently located around the Tampa Bay area

Responsibilities

• Assisting the store manager in overseeing daily operations, ensuring exceptional customer service, and driving sales growth.
• Take command when the manager is absent
• Responsible for the store's well-being and employees' safety when the manager is absent.

Customer Service

• Ensure a high level of customer satisfaction by consistently delivering excellent service.
• Address customer concerns and resolve issues promptly and professionally.
• Train and coach staff on customer service best practices.
• Customer is always right mentality

Training and Development

• Conduct training sessions for new and existing employees on Dunkin policies, procedures, and product knowledge.
• Identify and nurture talent within the team for potential advancement.
• Keep tabs on the progress of your employees and their strengths

Qualifications

• Previous experience in a supervisory or management role in the food and beverage industry.
• Strong leadership and interpersonal skills.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Familiarity with Dunkin brand standards and products.
• Basic understanding of financial principles and budget management.
• Availability to work flexible hours, including weekends and holidays.
• Math/Writing skills

Education and Experience

• High school diploma or equivalent
• Previous experience in a managerial role in a similar industry is an asset.

If you are passionate about Dunkin, possess strong leadership qualities, and thrive in a dynamic work environment, we invite you to apply for the position of Dunkin Assistant Manager. Join our team and contribute to the success of one of the most beloved brands in the industry.