Shift Leader

Dunkin' Donuts; Eddington (ME); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Paid Time Off

Employee Meals

Medical and Dental Insurance with Co.

Disability & Life Insurance

Job summary

Shift Leader at a Dunkin' Donuts location in Maine oversees daily operations, leads the team during shifts, and ensures top customer service and product quality. You’ll support the General Manager by guiding crew, and driving performance across drive-thru and in-store service.

The role emphasizes leadership development, teamwork, and a strong focus on serving customers with Dunkin's CAR E standard. Franchisee employment details apply.

Qualifications

• Experience leading a small team or shift.
• Strong customer service and communication skills.
• Ability to manage time, priorities and fast service requirements.

Responsibilities

• Lead store team during shift and assign tasks.
• Ensure fast, friendly and accurate service.
• Monitor product quality and freshness.
• Oversee drive-thru performance and daily goals.

Skills

Leadership

Customer service

Teamwork

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.