Shift Leader

Dunkin' Donuts; Holden (IL); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Weekly pay

Paid Time Off

Employee meals

Medical insurance (franchisee)

Job summary

Dunkin' Donuts franchise in Holden, IL is seeking a Shift Leader to oversee daily store operations, ensure fast, friendly service, and maintain quality standards. You will lead the team, manage drive-thru performance, and contribute to achieving goals.

This role emphasizes developing leadership, mentoring teammates, and executing daily tasks with the 'Customers Are Really Everything' mindset. Competitive benefits include weekly pay, time off, and meals, with franchisee-driven wage programs.

Qualifications

• Demonstrated leadership abilities and motivational skills.
• Strong customer service focus and problem-solving.
• Ability to work in a fast-paced environment and adapt to changes.

Responsibilities

• Oversee store operations during shifts and ensure smooth execution.
• Lead the team, deploy crew, and monitor drive-thru performance.
• Set goals, communicate results, and uphold quality standards.
• Support a culture of teamwork and customer care.

Skills

Leadership

Customer service

Teamwork

Communication

Job description

Shift Leaders are the decision makers who impact store operations and how the shift runs. Ensuring that every customer is receiving that C.A.R.E. ("Customers Are Really Everything") level of service. Shift Leaders focus on the key elements of the Dunkin’ Donuts operational drivers, which include:

• Fast, friendly, and energetic service
• Quality control of our great products, including our own “Americas Best Coffee,” which is brewed fresh every 18 minutes!
• Crew deployment, drive thru performance, goal setting, communicating results, and red book execution
• Being a team player who can jump in wherever needed

Goals and Objectives:

To develop your management skills by supporting and being an integral part of a great store Team. Help support the General Manager by leading the Team and nurturing their talents. Exceed our loyal customers expectations.

If you are ready to build your leadership skills, while making an impact on customers, In the Shift Leader position, we look for driven individuals who are ready to lead a Team and showcase the best of Dunkin’! Our Shift Leaders are our next Managers. We value growth from within…if that is what you are looking for then this is the career for you!

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Benefits Include:

• Competitive Weekly Pay
• Paid Time Off
• Employee Meals
• Medical and Dental Insurance with Company Contribution (full time employees)
• Colonial Accident, Short Term Disability and Life Insurance Available

The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.