Shift Leader

Wingstop; Birmingham (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

Wingstop is seeking an enthusiastic Shift Leader in Birmingham to supervise a shift and ensure safety, quality, and guest satisfaction. You will assist in food preparation, cashier duties, and staff supervision while upholding Wingstop standards and cleanliness.

Strong leadership and guest service skills are essential. You will train team members, enforce policies, manage inventory and safety protocols, and help close or open the restaurant.

Qualifications

• Prior supervisory or crew lead experience preferred.
• Excellent customer service and communication skills.
• Ability to train staff and manage shift operations.

Responsibilities

• Supervise the operations of a shift to ensure quality, safety and guest satisfaction.
• Greet guests, answer questions and provide a friendly, efficient experience.
• Train newer crew members and monitor performance.
• Enforce store policies, cleanliness and safety standards throughout the shift.
• Open or close the restaurant and coordinate staffing and scheduling as needed.
• Ensure accurate cash handling and prepare orders according to Wingstop standards.

Skills

Guest service

Team leadership

Food safety

Operational oversight

Job description

SHIFT LEADERWingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.We are looking for excellent shift leaders to supervise the operations of a shift to ensure that food safety, product preparation, cleanliness, and company standards are maintained. This includes working a cashier or cook position while supervising staff. Exceptional customer service is a major.DUTIESPerforms all tasks and responsibilities of a Wingstop crew member.Ensure that each Guest receives outstanding service by providing a Guest-friendly environment. That includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge, and all other components of Guest Service.Trains newer or less experienced crew members in their tasks and responsibilities.Practices inventory control standards.Store policies are being followed by all staff members.Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.Open and/or close the Restaurant and meet required work hours.Manage and motivate the crew members.Ensure breaks are coordinated effectively and quickly.Assemble and package orders according to the Wingstop standard.Assist all other positions when necessary.Assist in keeping the kitchen & dining room clean throughout the shift.Ensure that all crew members are always health safety conscious.Resolve customer issues with efficiency and a good attitude.Be sure the store is clean at closing. All equipment is accounted for and put back, trash is covered and packed neatly, floors are swept and mopped, and all other daily closing procedures are being followed.Promote the Wingstop Brand and uphold the mandatory operating requirements including QSC requirements.Enforce the Wingstop uniform and jewelry policy.Ensure that each guest has a positive, long-lasting impression of the Wingstop experienceCash is controlled and maintained, any voids or refunds are accounted forDaily and weekly cleaning task are being metOrders quote times are being met and adjusted for peak business hoursOvertime for the crew is to be avoided unless it is an emergency and approved by the general managerKitchen is well maned and organized for each position during peak periodsRepresent the Wingstop brand