Shift Leader

Henry Investment Group; Duluth (GA); On-site; USD 32,000 - 42,000; Full time

Job summary

Salata is seeking a Shift Leader to assist the Store Manager and coordinate activities across staff levels. The role focuses on supervising timely staff arrivals, maintaining a clean facility, and delivering exceptional customer service.

You will train new hires on standards and procedures, address customer concerns, and uphold company policies while representing Salata professionally with guests and vendors.

Qualifications

• Outgoing and friendly; sense of urgency; ability to take direction.
• Motivates and leads by example; provides exceptional customer service.

Responsibilities

• Monitor and supervise arrival of scheduled employees and scheduling conflicts.
• Address customer concerns regarding products, services, or staff interactions.
• Set tasks for staff to maintain a clean workplace, restrooms, and public spaces.
• Train new hires on company standards and procedures for customer service and prep.
• Oversee policy compliance and safety practices; administer tests for understanding.
• Recognize outstanding employees and maintain professional representation of the company.
• Represent Salata professionally with guests, associates, and vendors.

Skills

Customer service

Leadership

Communication

Education

High school diploma or GED

Tools

Company databases

Software troubleshooting

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Salata is committed to the highest quality in everything we do — especially our people!

We'relooking for team members at all levels who strive for the best in life — who value a spotless,supportiveand flexible work environment; who cares about our customers and the healthy and fresh food we serve; and who want the opportunity to grow.

At Salata, there is no menu — our salads and wraps are fully customizable. In that spirit, we offer flexible schedules for a diversity of styles and personalities, along with competitive pay and benefits.

Salata Shift Leadersassistthe Store Manager on all levels when needed. Directly supervises andcoordinateactivities across all levels of the staff.

What's Required: Shift Leaders are outgoing and friendly, have a sense of urgency and can take direction. Motivates and leads by example and exceptional customer service. Restaurant experience isrequiredalong with Food Manager Certification.

Responsibilities:

• Monitor and supervise thetimelyarrival of scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
• Address customer concerns in reference to products, servicesrenderedor employee interactions
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies andmaintainingclean restrooms and public spaces
• Activelyseekto resolve any concerns while adhering to the company policy and standards of behavior
• Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers and proper prep procedures
• Oversee and administer tests to see that all employees have a firm understanding of company policy, such as schedule changes and calling into work to allergen information and safe practices
• Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
• Represent the company in a professional manner at all times
• Maintain and enhance the company's image when interacting with guests,associatesand vendors
• Must be able to communicate well and get along with others

Qualifications:

• High school diploma or GED certificate is preferred
• Food handling certification and experience is essential in food service industry positions
• Ability toproperly and accurately assess situations quicklywhile adhering to company policies
• Ability to work in the standing position for hours at a time
• Experience managing the daily staff of a restaurant or retail store
• Facilitate a positive environment and support a safe and productive workplace
• Proven leadership and experience managing a diverse team is preferred
• Ability to use company databases and software, as well as the ability to troubleshoot common software problems
• Effective in prioritizing daily tasks while accounting for unforeseen challenges

Salata is an equal employment opportunity employer.