Shift Leader

Baskin Robbins; Downingtown (Chester County); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Shift Leader to guide and inspire their team in a fast-paced environment. This role involves coaching Crew Members, ensuring operational excellence, and delivering exceptional guest experiences. If you thrive in a dynamic setting and are passionate about service, this opportunity offers a chance to make a significant impact while enjoying competitive pay and benefits. Join a winning team dedicated to providing smiles and quality products to every guest. Your leadership can help shape a positive and productive workplace culture.

Benefits

Competitive Hourly Pay

Employee Discounts

Medical Insurance with Company Contribution

Qualifications

• Fluent in English with strong math and writing skills.
• Previous managerial experience preferred but not required.

Responsibilities

• Coach Crew Members and ensure operational standards are met.
• Monitor team performance and provide feedback.
• Model exceptional guest service and resolve issues.

Skills

English fluency

Math skills

Writing skills

Guest Focus

Problem Solving

Team Building

Job description

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute Dunkin' Donuts operational standards and deliver a great guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback to correct deficiencies.

If you enjoy working in a fast-paced, fun-paced environment that is challenging and allows you to apply your personality and skills in a variety of ways, becoming a Shift Leader for a Dunkin' Donuts franchisee is a great career choice. Our team is committed to making our guests' day by serving them with a great product, with a smile. Everyone on our team, from our franchisee to our manager to our crew member, works together and takes pride in doing a good job. If you are ready to roll up your sleeves and work with a winning team, then join our dynamic, award-winning franchise!

Responsibilities Include but not limited to

• Talk employees into, through, and out of position on each shift, communicating responsibilities, providing feedback, and recognizing achievements in a respectful manner.
• Deploy team members appropriately to meet guests' needs and service standards throughout shift.
• Support training of Crew Members as directed by General Manager or Assistant Manager.
• Communicate goals and hold team members accountable for performance during shift.
• Hold guests as highest priority and role model exceptional guest service.
• Drive sense of urgency through Crew Members to satisfy guests' needs and resolve problems.
• Reinforce the use of systems, tools, and procedures throughout shift, while taking appropriate steps to correct deficiencies.
• Monitor team performance to ensure quality, service, and cleanliness standards are met throughout shift.
• Ensure restaurant standards and marketing initiatives are properly executed during shift.
• Monitor and ensure Crew Members comply with all policies and procedures related to cleanliness, food safety, and restaurant safety and security during shift.
• Report equipment issues, provide Crew Member performance feedback, and discuss other restaurant opportunities with General Manager.
• Comply with all restaurant, Brand, and franchisee policies.
• Ability to follow and implement food and health safety guidelines to precision are essential.

Qualifications

• Must be able to fluently speak/read English.
• Math and writing skills.
• Previous managerial experience preferred but not required.
• Guest Focus - anticipate and understand guests' needs and exceed their expectations.
• Problem Solving and Decision Making - make good decisions based on analysis, experience and judgment.
• Building Effective Teams - get the right people in the right places, enabling them to make decisions and celebrate success as a team.

Benefits Include

• Competitive Hourly Pay.
• Employee Discounts.
• Medical Insurance with Company contribution (full-time employees).

You are applying for work with a franchisee of Dunkin' Donuts /Baskin-Robbins, not Dunkin' Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.