Shift Leader

Southern Rock Restaurants | McAlister's Deli; Dickson (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading restaurant chain is seeking a Shift Leader to oversee operations, train team members, and ensure exceptional guest experiences. The role requires strong communication skills and the ability to manage shifts effectively. Full-time benefits include medical and 401k after one year.

Benefits

Medical benefits

401k

Vacation pay

Flexible hours

Qualifications

• Must be able to stand for up to 10 hours consecutively.
• Must have reliable transportation.

Responsibilities

• Leading, monitoring, coaching, and training team members.
• Performing opening and closing managerial duties.
• Ensuring Guest satisfaction by following service standards.

Skills

Team player

Positive energy

Strong communication skills

Job description

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Southern Rock Restaurants, LLC is a franchisee of iconic brands. With a tagline like “Have Fun, No Regrets,” it’s obvious we like to have a great time at work. We credit our success to our people and promote an environment of personal development, creativity, and opportunity.

Description of Position

The Shift Leader works as part of our restaurant teams to ensure we provide exceptional service and delicious food in a clean, safe, and welcoming environment. The Shift Leader may work various team member positions throughout the restaurant and will oversee the running of full and partial shifts, including opening and closing the restaurant, maintaining inventory levels, and ensuring food quality and sanitation standards are followed.

Key Duties and Responsibilities

1. Leading, monitoring, coaching, and training team members to ensure operational execution.
2. Adhering to scheduled and projected labor metrics while monitoring sales throughout the shift.
3. Ensuring all assigned cleaning duties and tasks are completed thoroughly and with integrity.
4. Proficient in all restaurant positions and work hands-on with team members in each area.
5. Working as part of a team to provide an exceptional Guest experience.
6. Ensuring Guest satisfaction by following the Six Service Standards and PLUS 1 as needed.
7. Performing opening and closing managerial duties, including readiness checklists and cash handling duties.
8. Handling Guest issues or conflicts and reporting them to the General Manager immediately.
9. Placing, checking in, and storing food and orders.
10. Completing daily temperature line checks to ensure food safety practices are adhered to.
11. Helping maintain a safe, clean, and fun work environment.
12. Communicating effectively with the management team regarding essential information impacting the business.
13. Reporting any team member issues or concerns to the General Manager.

Qualifications

• Team player who works well with others.
• Positive energy with a strong desire to learn and grow.
• Strong communication skills.

Other Requirements

• Must be able to stand for up to 10 hours consecutively.
• Must be able to lift up to 50 lbs., with some overhead lifting.
• Must have reliable transportation.

Compensation and Benefits

• Full-time team members are eligible for medical, 401k, and vacation pay after one year.
• Hourly compensation plus tips.
• Flexible hours—no late nights!

Additional Information

Seniority level: Mid-Senior level.

Employment type: Full-time.

Job function: Management and Manufacturing.

Industries: Restaurants.

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