Shift Leader

Jersey Mike's Subs; Dedham (MA); On-site; USD 37,000 - 47,000; Full time

Job summary

Join Jersey Mike's Subs in Dedham as a Shift Leader, a position where you will lead a dedicated team, ensure exceptional customer service, and maintain high operational standards. This role emphasizes on-the-job training and growth within the company, along with the opportunity to positively impact both your team and the customers every day.

Qualifications

• Prior restaurant or food service experience is a plus.
• Leadership or shift supervisor experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Ensure every guest receives top-tier service and greet with a smile.
• Motivate and support the team to keep the store running smoothly.
• Maintain cleanliness and uphold high standards of service.

Skills

Leadership

Communication

Organizational skills

Job description

Join to apply for the Shift Leader role at Jersey Mike's Subs

3 days ago Be among the first 25 applicants

Join to apply for the Shift Leader role at Jersey Mike's Subs

Shift Leader - Jersey Mike's Subs (Dedham, MA)

Join a team where sub-making is an art, customers are family, and leadership means leading by example.

About The Role

As a Shift Leader at Jersey Mike's in Dedham, you're not just helping make the best subs in the game-you're guiding a team, creating an upbeat and efficient work environment, and most importantly, ensuring every customer leaves feeling better than when they walked in.

We're looking for high-energy, positive leaders who thrive in fast-paced environments and are passionate about delivering next-level customer service-with a smile. Every interaction matters, and our goal is to make each visit memorable.

Key Responsibilities

• Customer First, Always: Ensure every guest receives top-tier service. Greet everyone with a smile, listen to their needs, and go above and beyond to exceed expectations. The sub is important-but the experience is everything.
• Team Leadership & Delegation: Motivate, direct, and support your team to keep the line moving and the store running smoothly. Know each team member's strengths and put them in the best position to succeed.
• Store Closing Duties:
• Ensure every surface is clean and sanitized.
• Properly shut down kitchen equipment and secure the store.
• Count drawers and safe accurately, documenting totals with integrity.
• Organize and prep for the next day to set the morning shift up for success.
• Efficiency with Accountability: Monitor performance, communicate clearly, and jump in wherever needed. Keep your team focused, efficient, and positive.
• Uphold Our Standards: Maintain our high standards of cleanliness, food quality, and speed of service. A clean store is a happy store!
  
  

Training & Growth Path

At Jersey Mike's, we train from the ground up.

Everyone starts as a Sprinkler-you'll learn to top our subs with precision, care, and flair. From there, you'll be trained in every other position step by step: bread, meat slicing, grill, register, etc.

With each position mastered comes a small pay raise-we reward growth, effort, and mastery. If you're committed and consistent, there's a clear path to even higher leadership roles.

Why Jersey Mike's?

Founded in 1956 on the Jersey Shore, Jersey Mike's has always stood for freshness, authenticity, and genuine hospitality. We slice our meats and cheeses to order, grill our steak fresh, and serve it all on fresh-baked bread.

What sets us apart?

• Real ingredients, real people.
• A culture focused on giving back to our communities.
• A team atmosphere where hard work is recognized and fun is encouraged.
• A mission-driven focus on serving others-both our customers and our teammates.
  
  

We're not just making sandwiches-we're making a difference.

Qualifications

• Prior restaurant or food service experience is a plus
• Leadership or shift supervisor experience preferred
• Strong communication and organizational skills
• A team-first attitude with a desire to lead and grow
• Must be able to work closing shifts and weekends
  
  

If you're ready to step up and lead in a fast-paced, high-energy environment where customer service truly matters, we'd love to meet you.

Apply today and join the Jersey Mike's Dedham family!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Restaurants

Referrals increase your chances of interviewing at Jersey Mike's Subs by 2x

Get notified about new Shift Lead jobs in Dedham, MA.

Remote Customer Support Rep - $60-$70k (SaaS Support, CRM)

Boston, MA $60,000.00-$70,000.00 2 weeks ago

North Attleboro, MA $60,000.00-$75,000.00 1 week ago

Waltham, MA $60,000.00-$75,000.00 1 week ago

Member and Visitor Services Representative, Full-Time

Braintree, MA $60,000.00-$75,000.00 1 week ago

Boston, MA $35,000.00-$65,000.00 15 hours ago

Beverage Shift Manager (Overnights Required)

Ramp Agent (Customer Service Agent) - BOS

Woburn, MA $60,000.00-$75,000.00 1 week ago

(Work from Home) Client Services Representative

Housekeeping Shift Manager Encore Boston Harbor

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.