Shift Leader

Planet Fitness; Chelsea (MA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading fitness franchise seeks a motivated Shift Leader to ensure an exceptional membership experience. In this role, you will oversee gym operations, provide staff support, and ensure customer satisfaction. The ideal candidate will possess superior customer service skills, be bilingual in English and Spanish, and hold a valid CPR certification.

Benefits

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Free Black Card membership after 30 days

50% Company paid benefits after 90 days

Qualifications

• Fluency in English and Spanish required.
• Superior customer service skills, especially in fitness.
• Current CPR Certification required.

Responsibilities

• Assist in maintaining a welcoming atmosphere and staff management.
• Oversight of member service and facility cleanliness.
• Backup support for employee absences.

Skills

Customer Service

Bilingual (English and Spanish)

Supervisory Skills

Problem Resolution

Education

High school diploma/GED

Tools

Microsoft Suite

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Job Summary

The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience.

Essential Duties and Responsibilities

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Assistant Manager and Club Manager as needed.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating to Manager any employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Minimum 20 hour work week
• Backup support for any employee who is absent.

Qualifications/Requirements

• Must be fluent in both English and Spanish
• Superior customer service skills, preferably in the fitness industry.
• Prior experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Benefits

• Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus
• FREE Black Card membership after 30 days of employment
• Full-Time eligible for 50% Company paid benefits after 90 days of employment
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.