Shift Leader

Planet Fitness; Boston (MA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading fitness organization is looking for a Shift Leader to assist in overseeing gym operations. The role involves ensuring a superior member experience, managing staff as needed, and handling front desk duties, along with maintaining facility standards. Ideal candidates will possess excellent customer service skills, a current CPR certification, and experience within the fitness industry.

Benefits

Bonus based on performance

FREE Black Card membership after 30 days

Full-Time eligible for 50% Company paid benefits after 90 days

Medical

Dental

Vision

Paid Personal Time after 6 months

Qualifications

• Experience working as a Member Service Representative at Planet Fitness.
• Strong problem resolution skills.
• Hard working, enthusiastic and energetic.

Responsibilities

• Assist in maintaining a welcoming atmosphere for all members and staff.
• Involved in front desk activities including member check-ins and inquiries.
• Oversight of cleanliness and facility maintenance.

Skills

Customer service skills

Supervisory skills

Problem resolution skills

Basic computer proficiency

Education

High school diploma/GED equivalent

Current CPR Certification

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

Job Summary

The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience.

Essential Duties and Responsibilities

• Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
• Assist with Staff Management and provide backup support to Assistant Manager and Club Manager as needed.
• Member service oversight - Ensuring staff is providing a superior customer experience at all times.
• Assist in resolving or escalating to Manager any employee issues or concerns.
• Involved in all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
  • Facilitate all member requests, issues and questions.
• Assist in overseeing cleanliness and maintenance of facility.
• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Strong problem resolution skills.
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Physical Demands

• Continual standing and walking during shift.
• Continual talking in person or on the phone during shift.
• Must be able to occasionally lift up to 50 lbs.
• Will occasionally encounter toxic chemicals during shift.

More Benefits

• Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus
• FREE Black Card membership after 30 days of employment
• Full-Time eligible for 50% Company paid benefits after 90 days of employment
  • Medical
  • Dental
  • Vision
  • Paid Personal Time (after 6 months)

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.