Shift Leader

Little-Caesars-Pizza-497d52d; Crown Point (IN); On-site; USD 17,000 - 21,000; Full time

Job summary

Little Caesars is hiring Shift Leaders in Crown Point, Indiana. The role focuses on coaching Crew Members to meet brand standards and deliver a friendly guest experience while guiding shift operations.

You will set goals, assign tasks, and provide timely feedback to maintain high performance. Prior supervisory experience, basic computer skills, and a HS diploma are preferred requirements.

Qualifications

• Fluent in English with strong communication skills.
• Experience supervising restaurant or retail teams.
• Solid math and writing abilities for punchy orders and reports.
• Proficiency with basic computer tasks and POS systems.
• Must be 18 years of age or older where permitted by law.
• HS diploma or equivalent preferred for role prerequisites.

Responsibilities

• Coach Crew Members to meet brand standards and guest experience goals.
• Set shift priorities, assign tasks, and provide timely feedback.
• Provide coaching and recognition to team members throughout the shift.
• Maintain a guest-first culture and resolve guest issues.
• Ensure brand standards, recipes, and systems are followed.
• Maintain safety, sanitation, and compliance with local laws.
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws.
• Drive sales goals and results.
• Execute restaurant standards and marketing initiatives.
• Manage cash over/short during shift.
• Ensure all products are prepared according to Brand standards.

Skills

English fluency

Supervisory experience

Math & writing skills

Basic computer skills

18+ years old

HS diploma or equivalent preferred

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Jimmy John's team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities

Team Environment

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies

Great Focus

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike's father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.