Shift Leader

Jimmy John's; Crown Point (IN); On-site; USD 17,000 - 22,000; Full time

Job summary

Jimmy John's is seeking Shift Leaders to join our team. You will coach Crew Members to execute Brand standards, deliver a great guest experience, set goals, assign tasks, and motivate others while providing timely feedback.

You will support a respectful team environment, maintain cleanliness and safety, drive sales, and ensure products are prepared to brand standards. Previous supervisory experience in food service or retail is preferred; fluent English is required.

Qualifications

• Fluent in English required.
• Restaurant, retail, or supervisory experience required.
• Math and writing skills required.
• Basic computer skills required.
• At least 18 years of age (where applicable).
• High School diploma or equivalent preferred.

Responsibilities

• Coach crew members throughout shift to execute Brand standards and deliver guest experience.
• Set goals, provide job assignments, and motivate others; celebrate successes and provide timely feedback.
• Create and maintain a guest-first culture; resolve guest issues; ensure Brand standards, recipes, and systems are followed; enforce safety/sanitation guidelines.

Skills

Fluent in English

Restaurant supervisory experience

Math skills

Writing skills

Basic computer skills

At least 18 years of age

Education

High School diploma or equivalent

Job description

We are looking for Shift Leaders to join our Jimmy John's team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

The global chain that Little Caesars is today began with a blind date between Mike Ilitch and Marian Bayoff that was arranged by Mike’s father in 1954. Within just a matter of months, the couple was married. We continue to be a family owned business that believes in hard work, having fun and making it so every family can afford pizza night.