Shift Leader

Taco Bell; Columbus (OH); On-site; USD 28,000 - 40,000; Full time

Job summary

Taco Bell is seeking a Shift Leader to manage shifts and ensure customer satisfaction in a dynamic quick service restaurant environment. The role includes training employees, overseeing product quality, and promoting a safe workplace. Join a company that values creativity and fosters a positive work culture.

Qualifications

• Must be at least 18 years old.
• Supervisory experience in Quick Service Restaurant or retail environment.
• Reliable attendance and punctuality.

Responsibilities

• Maintain fast, accurate service and positive guest relations.
• Promote a safe working environment and motivate team members.
• Ensure food quality and 100% customer satisfaction.

Skills

Good oral and written communication skills

Basic business math skills

Team player

Strong work ethic

Reliability

Job description

Company Summary: Who is Taco Bell?

Taco Bell is a leading Mexican-inspired quick service restaurant brand that is a part of Yum! Brands, Inc., which includes Pizza Hut and KFC. Founded in 1962 by Glen Bell, Taco Bell has nearly 7,000 restaurants in the United States and over 400 in 27 countries outside the U.S. with plans to open 2,000 more globally within the next decade.

At Taco Bell, we are driven by the Live Más energy and passion of our people, and we aim to serve great food while fostering a culture of innovation, customer focus, and celebration of our team’s accomplishments.

What is "Live Más"?

"Live Más" embodies our culture of breakthrough thinking, innovation, and dedication to our customers. We embrace creativity, never follow trends blindly, and focus on making a positive impact through our people and service. We strive to create a fun environment where serving great food and delivering excellent customer service are our top priorities.

Job Description - About the Job:

Reporting to the Restaurant General Manager, the Shift Leader assists in managing shifts within the Taco Bell restaurant, ensuring customer satisfaction and profit maximization. The role involves hands-on training of employees, responding to customer needs, and modeling appropriate behaviors in the restaurant environment.

Responsibilities of the Shift Leader Position:

• Maintain fast, accurate service and positive guest relations, ensuring products meet company quality standards.
• Promote a safe working environment by modeling and requiring safe work behaviors.
• Motivate and train team members.
• Ensure equipment, facility, and grounds are maintained through preventative maintenance.
• Guarantee food quality and 100% customer satisfaction.
• Execute corporate and local marketing plans effectively.
• Encourage recognition and motivation among team members.
• Provide regular feedback to the team and RGM.

Minimum Requirements: Is This You?

• Must be at least 18 years old.
• Supervisory experience in Quick Service Restaurant or retail environment.
• Reliable attendance and punctuality.
• Basic business math skills.
• Good oral and written communication skills.
• Basic computer literacy.
• Enthusiasm and willingness to learn.
• Team player with a strong work ethic.

Why Taco Bell?

We believe where you work matters and are committed to creating a positive, growth-oriented environment. Join us in our mission to feed people's lives with Más!

• We connect with fans through their passions like sports, gaming, and music.
• Our culture fosters creativity, encourages risk-taking, and supports skill development.
• We value authenticity and believe everyone can make a difference.