Shift Leader

Dunkin' Donuts Incorporated; City of Elmira (NY); On-site; USD 32,000 - 38,000; Full time

Job summary

Dunkin' Donuts is seeking a Shift Leader to coach Crew Members during the shift, ensuring Brand standards and guest satisfaction are met. You will set goals, assign tasks, and motivate the team while coordinating with management on training and improvements.

The role emphasizes coaching, guest service, and adherence to safety and sanitation guidelines, with opportunities to lead by example and drive shift performance.

Qualifications

• Fluent in English.
• Restaurant, retail, or supervisory experience.
• Math and writing skills.
• Basic computer skills.
• At least 18 years of age (where applicable).
• High School diploma or equivalent, preferred.

Responsibilities

• Coach Crew Members during shift to meet Brand standards and guest experience.
• Set goals, provide job assignments, and motivate team.
• Train and coach new and existing employees; support management with tasks.
• Ensure safety, sanitation, and Brand standards are followed.

Skills

Fluent English

Restaurant supervision

Math writing skills

Basic computer skills

18 years or older

High school diploma preferred

Education

High School diploma or equivalent

Tools

Basic computer skills

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

Responsibilities:

Team Environment: (but not limited)

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Empowers the team to satisfy guests and resolve problems
• Provide great guest service, resolving guest issues while being polite and respectful
• Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Company Introduction

Join Our Team and Be a Part of Our Family!
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