Shift Leader

Dunkin'; City of Syracuse (NY); On-site; USD 21,000 - 28,000; Full time

Job summary

Dunkin' is seeking a Shift Leader to coach Crew Members, execute Brand standards, and deliver a great guest experience during shifts in Syracuse, NY. You will set goals, assign tasks, train staff, and provide timely feedback while supporting management with various tasks and projects.

You will help create a respectful team environment, communicate shift priorities, and drive profitability through consistent execution of standards and guest service.

Qualifications

• Fluent English required.
• Experience in restaurant, retail, or supervisory roles preferred.
• Strong math and writing skills.
• Basic computer proficiency.
• Must be at least 18 years old; HS diploma or equivalent preferred.

Responsibilities

• Coaches Crew Members to uphold Brand standards and guest experience.
• Sets shift goals, assigns tasks, and provides timely feedback.
• Trains and coaches new and existing employees; supports management with tasks.
• Maintains a respectful team environment and communicates priorities and results.
• Creates a guest-first culture; resolves guest issues following Brand processes.
• Manages cash over/short, and ensures products meet Brand standards; supports marketing initiatives.

Skills

Fluent in English

Restaurant supervisor experience

Math

Basic computer skills

Age 18+

Education

High School diploma or equivalent, preferred

Job description

We are looking for Shift Leaders to join our Dunkin' team!

Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback. Shift leader works closely with the team, training and coaching new and existing employees; and supports management with other tasks/projects.

Responsibilities:

Team Environment:

(but not limited)

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members
• Empowers the team to satisfy guests and resolve problems
• Provide great guest service, resolving guest issues while being polite and respectful
• Educates on the Guest Satisfaction Survey program and ensures receipt are issued with each order

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Join Our Team and Be a Part of Our Family!
Are you seeking a workplace where you're not just another employee, but a valued member of our family? Do you yearn for a place where opportunity for growth is more than just a catchphrase? Look no further! At Bapa Network, we believe in fostering a family atmosphere, where your contributions are appreciated, and your professional aspirations are supported. Discover the opportunities that await you at Bapa Network! Become a part of our extended family. Your future is bright here, and we can't wait to welcome you aboard!