Shift Leader

Insomnia Cookies; Chicago (IL); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a dynamic team as a Shift Leader in a fun and exciting bakery environment! This role is perfect for those who thrive in customer service and enjoy leading a team. You will be responsible for managing operations during your shift, ensuring quality products, and providing exceptional service to our guests. With flexible schedules and unique perks like paid vacation and employee discounts, this is an opportunity to grow with a rapidly expanding company that values its team members. If you love cookies and enjoy a vibrant work atmosphere, this role is for you!

Benefits

Flexible part-time work schedules

Paid vacation and sick time off

Interactive training & mentorship

Pet insurance

Employee discount and FREE cookies

Qualifications

• 1+ year of experience in customer service roles.
• Experience with Point of Sales systems is preferred.

Responsibilities

• Provide exceptional customer service and quality products.
• Support store leadership and maintain operations during shifts.
• Manage cash handling and ensure a safe working environment.

Skills

Customer Service

Point of Sales Systems

Communication Skills

Time Management

Leadership

Detail Orientation

Job description

3 weeks ago Be among the first 25 applicants

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As a Shift Leader at our Lincoln Park store located at 2260 N Lincoln Ave, Chicago IL 60614, you are the captain of our bakery day or night! You understand what it takes to “Own the Night” (and beyond), by predicting the flow of business during a successful shift. Your hands-on leadership style should not only include building orders, suggestive selling, baking, and interacting with customers – it will also mean taking pride in knowing that your prowess as a leading Insomniac attributes to a productive and fun night for your store!

SOME OUR SWEET SHIFT LEADER PERKS:

• Pay Rate: $16.50/hr
• Flexible part-time work schedules
• Paid vacation and sick time off
• Interactive training & mentorship
• Pet insurance for your furry loved ones
• Job stability with a rapidly growing and reputable company
• Achievable growth/promotion opportunities
• You get to work in a fun, exciting team environment
• Employee discount and FREE cookies with every shift!
  
  
  
  
  

WHAT WILL I DO AS A SHIFT LEADER?

• Provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries
• Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
• Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
• Support and work alongside the Cookie Crew
• Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
• Manage cash handling and deposits
  
  
  
  
  

DESIRED SKILLS/EXPERIENCE:

• At least 1 year of working experience in a customer service focused role
• Point of Sales systems experience
• Outstanding communication, time management, and people skills
• Outgoing/friendly/patient
• Detail focused and results-oriented
• Ability to lead-by-example and motivate others
• Ability to lift up to 40 lbs
• Legally eligible to work in the United States
• Must be 18 years or older to be employed
  
  
  
  
  

About us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible"!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Food and Beverage Services, and Retail

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